olivier DEJEAN medal 5000 4 years 179 days ago
Que vouliez-vous faire ?
I have bought token, and they are not in my account.
ordered number GPA.3326-3098-3356-75672 - today 1st june at 16:39:13 UTC+2
could you arrange that please?
Thanks.
olivier.
Que s'est-il finalement passé ?
I have no token
Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Wi-fi
Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App
Quel est le modèle de votre appareil ?
redmi note 5
Quel est le système d'exploitation ?
Android
Quel est le numéro de version de votre système d'exploitation ?
11.0.3
Que vouliez-vous faire ?
I don't know .... 1st time !
Commentaires supplémentaires :
Connor Cooper medal 4927 Super Mod 4 years 179 days ago
Hello,
Sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
