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Forums > Global Forums (English) > Help & Support

Unresolved
CD problem

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Diego Abreu 5000
5 years 3 days ago
Can you help me? I had a 5 star fuel saving DC, and it’s gone, I don’t remember his contract expiring, can you check if I really let it expire or if it was a bug?
Doe Hache 5005 Super Mod
4 years 363 days ago
Good evening, Diego! 

Could you tell me the name of the CD or share his ID in case you have it? With this information we could help you better.

I'll wait for your answer, 

Greetings! 
Diego Abreu 5000
4 years 361 days ago
I think the name was Vanessa Nef.

Sorry, I don't remember the ID, I forgot to bookmark it. With that I could see in the history if I really forgot to renew the contract.

But I just wanted to make sure it wasn't a bug.

If it is not possible ok, I understand. Thank you
Doe Hache 5005 Super Mod
4 years 361 days ago
Good evening, Diego! 

OK, thanks. I have flagged this thread to the support team's attention. 

Greetings! 
John Doe 5000
4 years 356 days ago
Hi Diego

Your account history shows a period of inactivity, it is very likely that the Cd has been released due to the expiration of the contract.

Regards.
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