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Contact iGP Support without leaving the app!

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medal 6022 HEAD OF SUPPORT
32 days ago (Last edited by Yunus Unia Blunion 25 days ago)
Today, we have a new and improved way to provide support to all our players.

Now, all players can submit tickets for assistance with bugs or gameplay issues without needing to leave the game. E-mailing us or writing to us via social media will have less emphasis. If you have feedback for iGP Manager, please use the Suggestions forum.

You can create new tickets for assistance by tapping the Help icon located at the bottom of the in-game side menu between the Settings and Log Out buttons, then switching to the Help & Support tab and tap on the Contact us link.

If you’re in the app, it’ll open a page within our app’s internal browser. For those on a web or mobile browser, a new tab will be launched to submit a ticket. Once a ticket is submitted, you can check back on it anytime for a response by tapping the Contact us link as we mentioned earlier.

That’s all there is to it! During the upcoming months, we’ll be tuning and refining our support process. For example, one feature we plan to add is notifications on when we’ve responded. This will cut down how often you need to check for a response from us. We'll also be making it more easy to find the support link to get in touch with us.

If you have any questions, please ask below.
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medal 5988
32 days ago
no new updates needed, just fix the bugs after doing this you can also rest because the game is fine
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medal 5328 FOUNDER & WEB DEV
32 days ago
Dome
no new updates needed, just fix the bugs after doing this you can also rest because the game is fine

It's not a game update, it's a business decision that will improve the efficiency of the company while improving the quality and level of service we can provide for you. It's win-win. There is a lot of administration that goes on around making a game and providing customer support in-house as an independent developer, and we're looking for optimisations all the time.

We also have our eyes on bugs and will work on those, but as with all businesses right now, we are taking steps to future-proof our strategy in the middle of an increasingly unstable environment and a global pandemic.
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medal 5988
32 days ago
I've heard this before, meanwhile there are managers who prefer to have their account canceled rather than keep it up. fix the bugs and then think about the future otherwise in the future you will get there alone
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medal 5354
32 days ago

Dome
I've heard this before, meanwhile there are managers who prefer to have their account canceled rather than keep it up. fix the bugs and then think about the future otherwise in the future you will get there alone

How do you still not understand what they’re saying. The bugs will be fixed but they need to make other changes too.
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medal 5328 FOUNDER & WEB DEV
32 days ago
Thanks for the feedback/insight. I've been away from the community for a while trying to build the foundations behind the scenes. While the community organisers have relayed information to us, nothing matches being on the frontlines for direct feedback. We'll do our best.
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medal 6638 SUPPORT AGENT
32 days ago
Hello 

The thread in question has a very precise title, it concerns the support and the new service.

So I kindly ask for everyone's cooperation, the comments must be context-related.

The comments I am reading are not such, please do not go off topic.
Dome
I've heard this before, meanwhile there are managers who prefer to have their account canceled rather than keep it up. fix the bugs and then think about the future otherwise in the future you will get there alone

Having said that, what you are referring to is a request arrived and processed by the support that will be resolved today and the motivations are far removed from what you have assumed.
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medal 5417 COMMUNITY MANAGER
32 days ago
Hello, 

As we asked you before, please don’t change the subject of this topic. I delete your last comment.
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medal 6203
32 days ago
Jack
Thanks for the feedback/insight. I've been away from the community for a while trying to build the foundations behind the scenes. While the community organisers have relayed information to us, nothing matches being on the frontlines for direct feedback. We'll do our best.



Dear Jack
are there any plans to work out the probability of gathering cars, for example, in 10% of an accident or pilot error ???
Sorry for my English)
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medal 6022 HEAD OF SUPPORT
32 days ago
Alexis
Jack
Thanks for the feedback/insight. I've been away from the community for a while trying to build the foundations behind the scenes. While the community organisers have relayed information to us, nothing matches being on the frontlines for direct feedback. We'll do our best.



Dear Jack
are there any plans to work out the probability of gathering cars, for example, in 10% of an accident or pilot error ???
Sorry for my English)


Jack is no longer responding to any new posts on this thread. Please keep the discussion on-topic.
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medal 5726
28 days ago
Hi, I've tried this and the response was very quick, but the link given just takes me straight to the home page, and any attempts to re-enter the link just do the same. I have my browser set to keep me logged in.
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medal 6157
28 days ago
This is all good.

I do, though, have just one question.

I have recently had two managers whom have lost accounts due to not being able to log in.  Both times, this was due to personal e-mail account stoppages or changes.  This is, admittedly, a case of caveat emptor.

One of the cases I refer to was one of our strongest and longest running teams in oue Elite.  He has had to start from scratch.

So, here is my question:
Is there any way you can improve external bug and problem reporting?  So that problems like this can be rectified more easily.
Also, is there any way of allowing for secondary accounts to be registered?  So that this kind of problem can be negated...
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