Today, we have a new and improved way to provide support to all our players.
Now, all players can submit tickets for assistance with bugs or gameplay issues without needing to leave the game. E-mailing us or writing to us via social media will have less emphasis. If you have feedback for iGP Manager, please use the Suggestions forum.
You can create new tickets for assistance by tapping the Help icon located at the bottom of the in-game side menu between the Settings and Log Out buttons, then switching to the Help & Support tab and tap on the Contact us link.
If you’re in the app, it’ll open a page within our app’s internal browser. For those on a web or mobile browser, a new tab will be launched to submit a ticket. Once a ticket is submitted, you can check back on it anytime for a response by tapping the Contact us link as we mentioned earlier.
That’s all there is to it! During the upcoming months, we’ll be tuning and refining our support process. For example, one feature we plan to add is notifications on when we’ve responded. This will cut down how often you need to check for a response from us. We'll also be making it more easy to find the support link to get in touch with us.
If you have any questions, please ask below.