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    medal 0
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Issue with app crashing and unable to access account

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medal 5000
3 years 285 days ago
What did you try to do?
My brother is trying to access his 2guard32 account. The app crashed and would not let him back in. He is trying to regain access, but it keeps crashing. Additionally, he tried to access the account on the online version, and do a pw recovery. when he put in the code, there are not 38+ accounts set up using his email. He needs the other accounts shut down and to keep the before mentioned one opwn

What happened instead?
He is locked out and the site is telling him that he needs to change the email to the duplicate accounts. He would if he could, but there is no access to be had.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone XR

What is the operating system?
iOS

What is the version number of the operating system?
unsure

Can the bug be reproduced?
yes, it is always increasing the number of accounts.

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medal 5000
3 years 284 days ago
Got my account back. Thanks for posting Mike!
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