Athar Thaariq medal 5000 4 years 110 days ago (Last edited by
Athar Thaariq 4 years 110 days ago)
What did you try to do?
I wanted to join the live race as usual in my league.
What happened instead?
The display was too high so that i cant see the lap display due to the lap display was covered by the front cam. And i cant press the live chat correctly even though my thumb was clearly pressing it
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
RMX2020
What is the operating system?
Android
What is the version number of the operating system?
10
Can the bug be reproduced?
I dont know as i just experienced the problem today
Additional comments:
José Trujillo medal 6083 Community Manager 4 years 110 days ago
Hello,
Can you try again in today’s race and let us know if it is still happening? Thank you!
Athar Thaariq medal 5000 4 years 110 days ago
Hello Jose,
I will try again tomorrow. And one more thing, i forgot to tell that it only happened in the live race. Everything is fine in the home menu
Athar Thaariq medal 5000 4 years 109 days ago
It happened again on today's race Jose. Any idea why is it happening?
Frank Thomas medal 4977 Moderator 4 years 109 days ago
My guess is it's happening because phone manufacturers think it's a brilliant idea to put a camera in an area that's supposed to be a screen and let others sort out the mess to ensure nothing important gets covered by it. To make it easier they try to produce as few models using the same size and placement for it as possible. ;-)
Your phone, searching the info you entered gives me a realme C3 as likely candidate, is this correct?
Athar Thaariq medal 5000 4 years 109 days ago
Yes it is realme C3. But how about the pressing issue? I have to press under the tabs to get into the live race chat, strategy, spectator, etc. And one more thing, why is it happening now? I bought this phone a month ago and it was working well until this issue came. Sorry if i'm talking so much. Well what should i do?
Frank Thomas medal 4977 Moderator 4 years 109 days ago
For the why now the most likely reason is an update broke something and causing the graphics to stretch covering the whole area instead only the usable/undisturbed screen area.
The pressing issue sounds to me the input layer defining where the buttons and interactive elements are is still scaled correctly and thus not correctly aligned to the picture. You could try and check if there's a setting like 'enforce use of full screen', 'stretch to full screen' or similar that got enabled in your phones options. Else I'm afraid we'll have to wait for an answer of someone better informed, like the UI dev.
Athar Thaariq medal 5000 4 years 109 days ago
Ok i will try again in today's race. Thanks for the suggestion
Athar Thaariq medal 5000 4 years 108 days ago
It works Frank. Thank you very much???