John Doe medal 5000 4 years 96 days ago
Was hast du versucht zu tun?
I tried to change my profile picture. In the settings the new one was shown. After leaving the settings the old Pic was still there.
Was ist stattdessen passiert?
Afterwards I went in settings on changing the name and pressed save for 0 tokens. But 5 tokens were removed from my account
Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Mobile data
Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
App
Welches Gerät?
Hawaii p40
Welches Betriebssystem?
Android
Auf welcher Version ist dein Betriebssystem?
Last one, I don't know
Kann der Fehler wiederholt werden?
I don't know
Zusätzlicher Kommentar:
Bruno Brown medal 5000 4 years 93 days ago
Hello
I checked your account history.
There is a change to the manager name, so the 5 tokens have been deducted.
I tried to reproduce what you described, but I can't reproduce it, the tokens are not deducted.
John Doe medal 5000 4 years 93 days ago
Thanks for the investigation.
But still, I can't change the picture. I cleaned already the catch.
Are there any requirements for the size of the picture?
Regarding the 5 tokens, I don't care... Maybe I added a space in my name ?
José Trujillo medal 6083 Community Manager 4 years 93 days ago
Hello,
I tried myself in your account and I changed successfully the profile picture. Can you try with another image? Most possibly the size is too big or the format. Thank you. ?
John Doe medal 5000 4 years 93 days ago
? It is working now ?
Thanks for hacking my account ?
José Trujillo medal 6083 Community Manager 4 years 93 days ago
Hey,
You’re welcome haha! ⚙️?