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Unreproducible
App crush when join live race on latest update

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medal 5000
4 years 62 days ago
What did you try to do?
Go to race live

What happened instead?
App close

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad

What is the operating system?
iOS

What is the version number of the operating system?
12.4.8

Can the bug be reproduced?
Yes

Additional comments:
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medal 6083 Community Manager
4 years 62 days ago
Hello,

Can you check if you’ve the last available version of the app please? Also please share with us the device model, unfortunately iPad isn’t enough info for us.
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medal 5044
4 years 62 days ago
same here on pc with microsoft edge 
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medal 5000
4 years 62 days ago (Last edited by Steve Trovato 4 years 59 days ago)
Same problem ...same iOS on an iPad Air 2.  App version 3.608 (372).  Cannot enter Live Race, Quick Race, or the Livery.   It’s been the last 3-4 days.  Tried reloading app, restarting app, restarting iPad, clearing cache on the iPad and in the app.



Thanks

Still crashes but note that Live race works fine on my iPhone 6 using the same iOS as my iPad Air 2.   Hoping for some progress soon. 

Thx
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medal 5044
4 years 62 days ago

Steve
Same problem ...same iOS on an iPad Air 2.  App version 3.608 (372).  Cannot enter Live Race, Quick Race, or the Livery.   It"s been the last 3-4 days.  Tried reloading app, restarting app, restarting iPad, clearing cache on the iPad and in the app.



Thanks


did you try rightclick + open in new tab on" race now "? 

for me this worked.
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medal 5286
4 years 61 days ago
Same problem here but in Web browser. Click on "Go to race" but the usual new window pop-up for the race does not appear and the page goes to "Home". Tried in Chrome & Edge but no luck.
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medal 5000
4 years 61 days ago

José
Hello,

Can you check if you"ve the last available version of the app please? Also please share with us the device model, unfortunately iPad isn"t enough info for us.



Hi José, 

 Yes, I have the last version of the app available and I’m using iPad Air
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