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Unresolved
Advertisement randomly closing mid-way while trying to get bonus

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medal 5182
4 years 51 days ago
What did you try to do?
I wanted to get the 5% free healing for my drivers to train so i went ahead to watch the advertisement and expected it to finish playing without any problems.

What happened instead?
The advertisement suddenly closed halfway through and neither the 5% free healing button reappeared nor it healed my drivers. I had to wait a minute or two for it to reappear again.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Galaxy J7 Prime

What is the operating system?
Android

What is the version number of the operating system?
8.1.0

Can the bug be reproduced?
It happens frequently but doesn't happen everytime i watch an ad. This also applied to the bonus investment and the +1 free parts bonuses

Additional comments:
N/A
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medal 6083 Community Manager
4 years 51 days ago
Hello,

Can you tell me which version of the app are you using please? Thank you! ⚙️?
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medal 5182
4 years 50 days ago
I'm using the latest version as of the moment (version 3.608)
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medal 5000
4 years 37 days ago (Last edited by CJ McCormack 4 years 37 days ago)
I've had this happen today, so far it does just look like it is the one particular same ad.
Using latest version of app
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medal 6083 Community Manager
4 years 37 days ago
Hello,

Can you describe the ad or the service promoted name? In this way we’ll be able to contact our ad provider and remove this ad. Thank you.
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medal 5000
4 years 37 days ago
Hi Jose,
Unfortunately in my case I can't, the ad would only run for about 1or2 seconds.

All further ads I watched worked fine
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