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Forums > Global Forums (English) > Help & Support

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Payment problem

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Gökhan Bilgi medal 5000
5 years 64 days ago Translate
Dear,

Dear  
I bought a 40 token on google play but did not load to my game account.  Can you help me please ?

Order Number  GPA.3326-1725-5741-47671
Order Date 16 Eki 2020 18:16:04 GMT+3

Best regards

md-quotelink
Connor Cooper medal 5150 Super Mod
5 years 64 days ago
Hello,
Please use the  help desk to create a ticket with the support team and try to get your 40 tokens. (https://igpmanager.com/helpdesk.php)

I am sorry to hear that you had a problem with an in-app purchase.
md-quotelink
Gökhan Bilgi medal 5000
5 years 64 days ago Translate
Thank you. i created new ticket. Will i wait so much ? When will complate it ?
md-quotelink
Connor Cooper medal 5150 Super Mod
5 years 63 days ago
Hello,
It can take up to 36 hours to have a response from the support team, however, it could be slightly higher due to the weekend. Be patient, the support team will respond within the next few days. 
md-quotelink
Gökhan Bilgi medal 5000
5 years 63 days ago Translate
I need immediatlyyyyt  i must improve my team ;( 
md-quotelink
José Trujillo medal 5020
5 years 63 days ago
Hello,

Please understand it’s weekend and our support team need to charge batteries! They’ll reply you as soon as possible.
md-quotelink
Gökhan Bilgi medal 5000
5 years 61 days ago Translate
I am waiting load to 40 token my account. It cant be hard. Please help me
md-quotelink
José Trujillo medal 5020
5 years 61 days ago
Hello,

Support answered your ticket, you need to reply them.
md-quotelink
Gökhan Bilgi medal 5000
5 years 60 days ago Translate
I replied yesterday but nothing changed. Now i can not reach  to support page
md-quotelink
John Doe medal 5000
5 years 60 days ago Translate
Hello Gökhan

We apologize for the inconvenience.
I have sent twice as many tokens to your account as you have purchased.

Best Regards
md-quotelink
Gökhan Bilgi medal 5000
5 years 60 days ago Translate
Thank you so much. 
md-quotelink
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