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    medal 0
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Unresolved
Payment problem

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medal 5015
2 days ago
Dear,

Dear  
I bought a 40 token on google play but did not load to my game account.  Can you help me please ?

Order Number  GPA.3326-1725-5741-47671
Order Date 16 Eki 2020 18:16:04 GMT+3

Best regards

md-quotelink
medal 5493 MODERATOR
2 days ago
Hello,
Please use the  help desk to create a ticket with the support team and try to get your 40 tokens. (https://igpmanager.com/helpdesk.php)

I am sorry to hear that you had a problem with an in-app purchase.
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medal 5015
2 days ago
Thank you. i created new ticket. Will i wait so much ? When will complate it ?
md-quotelink
medal 5493 MODERATOR
2 days ago
Hello,
It can take up to 36 hours to have a response from the support team, however, it could be slightly higher due to the weekend. Be patient, the support team will respond within the next few days. 
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medal 5015
2 days ago
I need immediatlyyyyt  i must improve my team ;( 
md-quotelink
medal 4992 COMMUNITY MANAGER
1 day ago
Hello,

Please understand it’s weekend and our support team need to charge batteries! They’ll reply you as soon as possible.
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