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Forums > Global Forums (English) > Help & Support

Solved
Running out of fuel

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Danny Chan medal 5000
3 years 146 days ago
What did you try to do?
I had fuel for 58 litres, on wet tyres

What happened instead?
Immediately i have no fuel and was set to inter tyres, but it change to wet tyres but no fuel... Therefore i was automatically retired although i had fuel and saved before the race

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Vivo Y93

What is the operating system?
Android

What is the version number of the operating system?
Android ver 8.1.0

Can the bug be reproduced?
This is the first time it happened, though the tyre bug has happened before

Additional comments:
I hope I got some sort of compensation at least, kinda disappointed but it happens... I have screenshot of the bug after happens, no ss of the strategy i used unfortunately
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José Trujillo medal 4789 Community Manager
3 years 146 days ago
Hello,

Can you share the Race ID so we can open an investigation please?
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Danny Chan medal 5000
3 years 146 days ago (Last edited by Danny Chan 3 years 146 days ago)
José
Hello,

Can you share the Race ID so we can open an investigation please?


I have figured it out, hopefully this is right one

https://igpmanager.com/race/live.php?id=29426177
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José Trujillo medal 4789 Community Manager
3 years 146 days ago
Hello Danny,

We checked the logs and before the start of the race (inside the viewer) you set to change to I tyres if the water track conditions were higher than 3.0 mm (it was 3.8 mm). You manipulated the fuel to 0 L as well.

Since this is not a bug I move to the Help & Support subforum.
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Danny Chan medal 5000
3 years 145 days ago

José
Hello Danny,

We checked the logs and before the start of the race (inside the viewer) you set to change to I tyres if the water track conditions were higher than 3.0 mm (it was 3.8 mm). You manipulated the fuel to 0 L as well.

Since this is not a bug I move to the Help & Support subforum.


Ahh, I see the tyre is my fault... I must have been misclicked it... About the fuel, I did manipulate it in the race before the race start, it should be impossible since I wanted to change tyres during first lap of the race and don't want to add fuel... I'll try not to repeat the same mistakes again... Thank you for the clarification though👍

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