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Players in Pro League not promoted

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medal 5003
3 years 353 days ago
Que vouliez-vous faire ?
the two leading players in the pro ranking were not promoted at the end of the season (there were 8 teams entered)

Que s'est-il finalement passé ?
Nothing. both players in the pro league have remained pro

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
Both

Quel est le modèle de votre appareil ?
League bug

Quel est le système d'exploitation ?
Android

Quel est le numéro de version de votre système d'exploitation ?
Not a phone problem

Quel est le système d'exploitation de votre PC ?
Not Pc problem

Dans quel navigateur avez-vous rencontré le problème ?
Not concerned

Que vouliez-vous faire ?
Dont know

Commentaires supplémentaires :
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Best Solution -- Selected by Bruno Brown

medal 4979 Moderator
3 years 353 days ago
Having a look the problem is similar for Pro, the 2 Todt accounts arrived too late, as they had a race on Monday evening they couldn't participate in the last race and thus the season concluded with only 6 teams, not enough to activate promotion.

If wished I can flag support to ask if the situation justifies to make an exception from the no manual promotion rule, but as several teams filled Elite in a way that relegation wasn't active that adds a further complication of 34 teams present in Elite for one season. So I wouldn't have high hopes it'll be done.
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medal 5000
3 years 353 days ago
Hi the reason why is that there are not enough members and Then once 16 members are in the division there and promotion is on then it would promote 
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medal 5003
3 years 353 days ago

James 
Hi the reason why is that there are not enough members and Then once 16 members are in the division there and promotion is on then it would promote 



the two elite players arrived having done a race within 24 hours

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medal 4979 Moderator
3 years 353 days ago
Having a look the problem is similar for Pro, the 2 Todt accounts arrived too late, as they had a race on Monday evening they couldn't participate in the last race and thus the season concluded with only 6 teams, not enough to activate promotion.

If wished I can flag support to ask if the situation justifies to make an exception from the no manual promotion rule, but as several teams filled Elite in a way that relegation wasn't active that adds a further complication of 34 teams present in Elite for one season. So I wouldn't have high hopes it'll be done.
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medal 5003
3 years 353 days ago

Frank
Having a look the problem is similar for Pro, the 2 Todt accounts arrived too late, as they had a race on Monday evening they couldn't participate in the last race and thus the season concluded with only 6 teams, not enough to activate promotion.

If wished I can flag support to ask if the situation justifies to make an exception from the no manual promotion rule, but as several teams filled Elite in a way that relegation wasn't active that adds a further complication of 34 teams present in Elite for one season. So I wouldn't have high hopes it'll be done.


thanks for offering to try. Pro league players who are concerned would appreciate this favor?  I Hope.


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medal 5000
3 years 352 days ago
Hello Seb

I am very sorry, I know it's not what you want to read, but I cannot accept this request because it is not a bug.
As already written by our moderator 2 accounts joined in the last race, due to the 24h they could not participate in the last race and therefore the season ended with only 6 teams, not enough to activate the promotion.
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medal 5003
3 years 352 days ago

Bruno
Hello Seb

I am very sorry, I know it's not what you want to read, but I cannot accept this request because it is not a bug.
As already written by our moderator 2 accounts joined in the last race, due to the 24h they could not participate in the last race and therefore the season ended with only 6 teams, not enough to activate the promotion.


thank you brun ?

I understand perfectly. I was not deluding myself.
thank you for your response and for your time :)
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medal 5000
3 years 352 days ago
Seb

Bruno
Hello Seb

I am very sorry, I know it's not what you want to read, but I cannot accept this request because it is not a bug.
As already written by our moderator 2 accounts joined in the last race, due to the 24h they could not participate in the last race and therefore the season ended with only 6 teams, not enough to activate the promotion.


thank you brun ?

I understand perfectly. I was not deluding myself.
thank you for your response and for your time :)

You're welcome :)
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