Aristoteles Tchicomo medal 5000 3 years 351 days ago
What did you try to do?
Log into the game até the race time
What happened instead?
It drops my connection for ten days in a row now
It’s becoming a nuisance
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
iPad, iPhone, MacBook
What is the operating system?
iOS
What is the version number of the operating system?
14.2
What operating system is your PC?
Mac OS Catalina
Which browser did you experience the problem in?
Google Chrome
Can the bug be reproduced?
I try loading it takes me out over and over again
Additional comments:
Helder Mabiala medal 5000 3 years 344 days ago
Guys there a huge problem with igp at game time, it's impossible to login to the race, it will load until 99% and will quick you off and so on... Please fix it
Ovih Sapiens medal 5304 SUPPORT AGENT 3 years 344 days ago
Hi you both,
I really sorry about that. The team is aware about this situation and I'm sure that they will fix it as soon as they can.
Greetings! :-)
Helder Mabiala medal 5000 3 years 344 days ago
Thanks a lot for the reply, I'm very frustrated cause I lost the championship: Tomorrow is the last of 21 races, and I can tell you on this 21 races probably I did maximum 6 or 7, but Im afraid that next season begins before you guys fix the problem...
Onana Patrick medal 5000 3 years 318 days ago (Last edited by
Onana Patrick 3 years 315 days ago)
I blame the problem with my wifi.
I used another connection and
download the game for free on the website bhcmod.com.
Binotto Sbinalla medal 5000 3 years 318 days ago
all guys have this problem please download the version 3.50 igp manager app until the team fix this problem, I have same problem in 3.611 so I'm using 3.50 and now I can get into the race
Dazaster Price medal 5000 3 years 317 days ago
To try and combat this we have done a rolling restart on our simulation servers, this usually improves stability.
We have also made an update on the backend to download some resources from a different location which should also help load times and issues.