Binotto Sbinalla medal 5000 4 years 153 days ago (Last edited by
Binotto Sbinalla 4 years 152 days ago)
What did you try to do?
I tried to join a live league race/quickrace/watch another league's race live
What happened instead?
app display “issue downloading track resources ”or just stop loading between 97～99％ and sends me back to home screen which effects me in the League
Did the problem happen while using wi-fi, mobile data, or both?
both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Samsung a51
What is the operating system?
android
What is the version number of the operating system?
10
Can the bug be reproduced?
Maybe
Binotto Sbinalla medal 5000 4 years 150 days ago
After I have this problem, I tried to download the older version of igp manager (version 3.50) and l finally can get into the race room. It still slow and stop at 98%for short time but at least it can download the resources successfully and join the race
Dazaster Price medal 5000 4 years 149 days ago
To try and combat this we have done a rolling restart on our simulation servers, this usually improves stability.
We have also made an update on the backend to download some resources from a different location which should also help load times and issues.
CJ McCormack medal 5000 4 years 117 days ago
Has this issue re-occurred?
I have noticed for the past 5days or so that I stay on the "Connected to server..." message for a lot longer than usual, I'm missing the start to all the QRs I have done in this time. Funny thing is I can hear the start of these races - just not see them.
Trying on Chrome on a Win10 laptop. No other tabs/windows open - jusy those for IGP Manager and no other apps/programs running either.
