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Forums > Global Forums (English) > Bugs

Unreproducible
Glitch in app game

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Jeeva Sudhan medal 5001
3 years 312 days ago
What did you try to do?
I was trying to make a setup for the race

What happened instead?
During that some sort of glitch is regularly happening.i am facing this glitch for the past 4 days.still it's showing glitch if i try to move the page.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Lenovo vibe k5 note

What is the operating system?
Android

What is the version number of the operating system?
6.0

Can the bug be reproduced?
Yes it is regularly happening.

Additional comments:
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José Trujillo medal 6083 Community Manager
3 years 312 days ago
Hello Jeeva,

I’m sorry you’re facing problems. The word glitch is very open and vague. I can’t identify the problem with such a quick description. Please try to explain me in what consist the glitch. Thank you!
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Jeeva Sudhan medal 5001
3 years 312 days ago

José
Hello Jeeva,

I’m sorry you’re facing problems. The word glitch is very open and vague. I can’t identify the problem with such a quick description. Please try to explain me in what consist the glitch. Thank you!



In home,if i scroll down the screen then the screen goes white blank.another one is sometimes i could see only partial screen..some part of the screen going blank.. initially i thought phone problem but in other apps i didn't face these kind of issues.. that's why i raised request.. thank you for reply!!!
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José Trujillo medal 6083 Community Manager
3 years 312 days ago
Hello,

Have you tried to reinstall the app?
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Jeeva Sudhan medal 5001
3 years 311 days ago

José
Hello,

Have you tried to reinstall the app?



Yes...but still it's showing the same white blank...
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José Trujillo medal 6083 Community Manager
3 years 311 days ago
Hello Jeeva,

It’s the first time we receive a report of this kind. Can you try to run the game on your mobile browser to check if this same behaviour is happening?
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Jeeva Sudhan medal 5001
3 years 311 days ago

José
Hello Jeeva,

It’s the first time we receive a report of this kind. Can you try to run the game on your mobile browser to check if this same behaviour is happening?


No jose..in browser it's working fine!!!

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José Trujillo medal 6083 Community Manager
3 years 310 days ago (Last edited by José Trujillo 3 years 310 days ago)
Hello Jeeva,

It’s being really difficult to identify your problem, it’s only happening on your device. Can you record a video of the issue and send to jose@igpgames.com ?

Firstly please clear cache on the app, click on the header on the top right corner, then click ⚙️ Settings and then Clear cache.
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Jeeva Sudhan medal 5001
3 years 309 days ago

José
Hello Jeeva,

It’s being really difficult to identify your problem, it’s only happening on your device. Can you record a video of the issue and send to jose@igpgames.com ?

Firstly please clear cache on the app, click on the header on the top right corner, then click ⚙️ Settings and then Clear cache.

I tried even after clear cache.but still same problem. Better can i send the pics?


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José Trujillo medal 6083 Community Manager
3 years 309 days ago
Jeeva

José
Hello Jeeva,

It’s being really difficult to identify your problem, it’s only happening on your device. Can you record a video of the issue and send to jose@igpgames.com ?

Firstly please clear cache on the app, click on the header on the top right corner, then click ⚙️ Settings and then Clear cache.

I tried even after clear cache.but still same problem. Better can i send the pics?




Hello,

Only video would be helpful to debug.
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