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Forums > Global Forums (English) > Bugs

Solved
New Customisation Update

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Marco Ifosz medal 5172
3 years 270 days ago
What did you try to do?
I made two changes to both my drivers, 5 tokens per change so 20 tokens in total.

What happened instead?
Charged 30 tokens.

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 8

What is the operating system?
iOS

What is the version number of the operating system?
iOS 14.2

Can the bug be reproduced?
I now have 4 tokens remaining so cannot reproduce it on my account

Additional comments:
md-quotelink
THE LEOPARD medal 5000
3 years 270 days ago

Marco
What did you try to do?
I made two changes to both my drivers, 5 tokens per change so 20 tokens in total.

What happened instead?
Charged 30 tokens.

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 8

What is the operating system?
iOS

What is the version number of the operating system?
iOS 14.2

Can the bug be reproduced?
I now have 4 tokens remaining so cannot reproduce it on my account

Additional comments:



Yep update just dropped might be a bit buggy (i know this will be flaged just my opinion)
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José Trujillo medal 6083 Community Manager
3 years 270 days ago
Hello,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 

As @THE LEOPARD said we just released this update, we’re polishing the issues reported by community. Thank you very much for your report. Your tokens will be reimbursed once the investigation finishes.
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Marco Ifosz medal 5172
3 years 270 days ago
Ok, thank you very much.

I am very pleased with the new levels of customisation, it is excellent. 
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Ken Tyrrell medal 5176
3 years 270 days ago

Marco
Ok, thank you very much.

I am very pleased with the new levels of customisation, it is excellent. 



cap
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José Trujillo medal 6083 Community Manager
3 years 270 days ago
Hello,

This issue should be fixed now. Can you restart the page and ty again to double check please? The tokens should be back in your account now.
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Marco Ifosz medal 5172
3 years 270 days ago
Yep, they've returned. 
Thanks very much.
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Slo Bro medal 5000
3 years 270 days ago
I had a similar issue José, it said 0 tokens but it did charge tokens. App on iPhone6
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Levente Kocsis medal 5834
3 years 270 days ago

Marco
What did you try to do?
I made two changes to both my drivers, 5 tokens per change so 20 tokens in total.

What happened instead?
Charged 30 tokens.

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 8

What is the operating system?
iOS

What is the version number of the operating system?
iOS 14.2

Can the bug be reproduced?
I now have 4 tokens remaining so cannot reproduce it on my account

Additional comments:



It happened with me aswell! 
md-quotelink
Slo Bro medal 5000
3 years 270 days ago

José
Hello,

This issue should be fixed now. Can you restart the page and ty again to double check please? The tokens should be back in your account now.


José should we make a new bug report or is it ok sitting in this thread?
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José Trujillo medal 6083 Community Manager
3 years 270 days ago
Hello managers,

I see multiple savings in your side. Can you tell me as Marco did the number of tokens that were taken incorrectly please?
md-quotelink
Slo Bro medal 5000
3 years 270 days ago

José
Hello managers,

I see multiple savings in your side. Can you tell me as Marco did the number of tokens that were taken incorrectly please?


40 tokens, can that be correct? I don’t know the cost (because it said 0).
md-quotelink
José Trujillo medal 6083 Community Manager
3 years 270 days ago

Slo

José
Hello managers,

I see multiple savings in your side. Can you tell me as Marco did the number of tokens that were taken incorrectly please?


40 tokens, can that be correct? I don’t know the cost (because it said 0).


Done!

md-quotelink
Slo Bro medal 5000
3 years 270 days ago

José

Slo

José
Hello managers,

I see multiple savings in your side. Can you tell me as Marco did the number of tokens that were taken incorrectly please?


40 tokens, can that be correct? I don’t know the cost (because it said 0).


Done!




Thx Jose
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