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Forums > Global Forums (English) > Help & Support

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Unable to change passwd

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Alex Valley medal 5000
4 years 291 days ago
Hi!
I tried to reset password for my other account, but it says I have two accounts with same email, therefore I have to change email for the second account first. I'm not aware of any other team with this email address and even if there is one, I don't know its password as well. Can someone help please?

The account I'm trying to gain access to: https://igpmanager.com/app/d=profile&manager=799274&tab=overview
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Ovih Sapiens medal 5000 SUPPORT AGENT
4 years 291 days ago
Hi Alex,

I recommend you to send a Ticket to Support explaining what problem are you having. It's the quickest way to solve your issue.

Here you can know how to do it: Ticket for Assistance

Greetings! :-)
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Alex Valley medal 5000
4 years 291 days ago
Thanks as always! Will try.
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Alex Valley medal 5000
4 years 291 days ago
Update!
Tried to reset passwd once more (for screenshots) and it just worked. Consider the issue as solved.
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Ovih Sapiens medal 5000 SUPPORT AGENT
4 years 291 days ago
Oh, that's good! The thread has been solved!

Greetings! :-)
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