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Transaction Declined

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medal 5000
3 years 51 days ago
Getting a constant error from your app only saying the transaction has been declined when attempting to purchase tokens. I've never had a problem with this until today. I have contacted my bank and they see nothing wrong on their end. They say they don't even see where the transaction was attempted.
I'm pretty certain it's not an issue with Google playbas I have purchased an app just this morning. Thank you. 
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medal 6223
3 years 51 days ago
I have flagged this issue for support to look into this issue for you. They will be in touch with you soon.
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medal 5055
3 years 51 days ago

Will
Getting a constant error from your app only saying the transaction has been declined when attempting to purchase tokens. I've never had a problem with this until today. I have contacted my bank and they see nothing wrong on their end. They say they don't even see where the transaction was attempted.
I'm pretty certain it's not an issue with Google playbas I have purchased an app just this morning. Thank you. 



Seems to be a general issue with the app on android devices.
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medal 4977 Community Manager
3 years 51 days ago
Hello managers,

We're tracking this issue since the topic was created. I have done my own investigations and everything seems fine on iOS. Nothing changed on the app and we suspect (as yesterday) this is related to some Android changes that weren't right. I will write again on the topic once I have updates. Thank you.
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medal 5000
3 years 51 days ago
to fix the problem temporarily you can use the cloned apps. in the Android settings there is this function. an app similar to the official one appears on the phone display .... it seems to work ... and it is legal ....
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medal 5000
3 years 51 days ago
Thanks Dome, I'm going to try the browser first, if that doesn't work I'll try bluestacks or something
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medal 5000
3 years 50 days ago
 Hello
I buy tokens two times and everything be allright. But now i want buy again and i can't 
I see information failed Reason 7 
Please tell me what is mean. 
Thx.
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medal 4977 Community Manager
3 years 50 days ago
Hello,

Yesterday night we had a call with some Google Play agents. They’re working on a fix for it, unfortunately the ball isn’t in our roof. It’s very frustrating for us because no actions are needed from our side.
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medal 5150
3 years 50 days ago

José
Hello,

Yesterday night we had a call with some Google Play agents. They’re working on a fix for it, unfortunately the ball isn’t in our roof. It’s very frustrating for us because no actions are needed from our side.



Any update on this? Hope they plan to reimburse you guys for how much you're losing from this bug 😆.


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medal 4977 Community Manager
3 years 50 days ago
Hello Forty,

Unfortunately no, I don’t have any news. They said it should be fixed in the following work days... Remember you all still can purchase tokens on the web.
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medal 4977 Community Manager
3 years 49 days ago
Hello,

This should be fixed now! Thank you all for your patience. 😊
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