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Forums > Global Forums (English) > Help & Support

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App hangs up multiple times

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Sandeep tiwary medal 5000
3 years 150 days ago
What did you try to do?
Race

What happened instead?
App hangs up

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung On Nxt

What is the operating system?
Android

What is the version number of the operating system?
8.1

Can the bug be reproduced?
It happens daily

Additional comments:
100% race app hangs up multiple times during that entire 40-45 mins.
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Sandeep tiwary medal 5000
3 years 146 days ago
.... it continues, fortunate thing is can close the app and rejoin race within a min. Unfortunate is that if by chance app hangs up while m kersing after rejoining find the kers is empty. Same way if app hangs up at any corner (where usually we put PL5) after returning to race the tyres are roasted to red hot.
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José Trujillo medal 6091 Community Manager
3 years 143 days ago
Hello,

Can you check if your network is stable and strong enough? Can you try to run a speedtest.net when suffering this issue and share the results here please? Can you try to after it switch to mobile data? Thank you.
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Prince Riyadh medal 5000
3 years 143 days ago

José
Hello,

Can you check if your network is stable and strong enough? Can you try to run a speedtest.net when suffering this issue and share the results here please? Can you try to after it switch to mobile data? Thank you.



I think it's because of the cellphone, but that can be overcome by deleting some applications that are not too important, because I think if it hangs it's not because of the internet network, I think it's because there is a memory full
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José Trujillo medal 6091 Community Manager
3 years 142 days ago
Amil

José
Hello,

Can you check if your network is stable and strong enough? Can you try to run a speedtest.net when suffering this issue and share the results here please? Can you try to after it switch to mobile data? Thank you.



I think it's because of the cellphone, but that can be overcome by deleting some applications that are not too important, because I think if it hangs it's not because of the internet network, I think it's because there is a memory full


Hey,

Can you try and let me know the results please? Thank you! ?
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Prince Riyadh medal 5000
3 years 142 days ago

José
Amil

José
Hello,

Can you check if your network is stable and strong enough? Can you try to run a speedtest.net when suffering this issue and share the results here please? Can you try to after it switch to mobile data? Thank you.



I think it's because of the cellphone, but that can be overcome by deleting some applications that are not too important, because I think if it hangs it's not because of the internet network, I think it's because there is a memory full


Hey,

Can you try and let me know the results please? Thank you! ?



in the electronics that causes the hang is the ability of the phone that can't force the application's will

and if it's about the network, it's impossible to cause the application to exit, you know for sure how it feels like a network error, and I know about cellphones, it doesn't affect the cellphone hangs, because if the network crashes then it just causes the car to be thrown, like a teleport bug, but it's not teleport, but the signal is bad, and the phone hangs, it's like a force close that can't use the application excessively
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Sandeep tiwary medal 5000
3 years 134 days ago

José
Hello,

Can you check if your network is stable and strong enough? Can you try to run a speedtest.net when suffering this issue and share the results here please? Can you try to after it switch to mobile data? Thank you.


On my laptop browser its totally un interrupted on same wifi network its 70 MBPS connection.


Amil might be right although I have 
Android 8.0
3Gb Ram (free ram around 1.4 gb while racing)
10+ GB storage 
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Sandeep tiwary medal 5000
3 years 132 days ago

José
Hello,

Can you check if your network is stable and strong enough? Can you try to run a speedtest.net when suffering this issue and share the results here please? Can you try to after it switch to mobile data? Thank you.


I will get it (the speed test) for you. I stopped using mobile data for live race it doesn't even reaches to track get stuck in 90's

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Sandeep tiwary medal 5000
3 years 130 days ago

This the speed test the time it hung 



This is when it hung layer during race

I tried to check at 2 different location in my house first one is 15 meters away from router with door closed of room 2nd is 5 meters away in other direction of router with door open of the room
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Sandeep tiwary medal 5000
3 years 127 days ago
Anyone looking at this issue 
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José Trujillo medal 6091 Community Manager
3 years 127 days ago
Hello Sandeep,

Apparently network is not the problem, for us is really hard to debug this since we do not have your device in our hands. Looking closely to the phone specs and what you mentioned I am completely sure around 1,4 GB RAM free to run the game is not enough. I would recommend you to use 2D mode and close the rest of apps while playing the game.
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