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Driver not received despite multiple payments

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This thread is closed because it is solved.

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Da Nie
3 years 130 days ago

Was hast du versucht zu tun?
Hello, I would like to bring a youth driver back into my team. This was already on my team. This should still be possible after the update. It is also shown to me - buy drivers for 3 tokens. I have now done this three times.

Was ist stattdessen passiert?
Three times 3 tokens were debited. I did not receive my driver

Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Wi-fi

Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
App

Welches Gerät?
iPhone 12 pro Max

Welches Betriebssystem?
iOS

Auf welcher Version ist dein Betriebssystem?
14.6

Kann der Fehler wiederholt werden?
Yes it can

Zusätzlicher Kommentar:

I have the same problem (3)

Kevin Bissell Super Mod
3 years 130 days ago

Escalated to support.

Da Nie
3 years 130 days ago

Thank you

Dave Chimney
3 years 130 days ago

The same has happened to me. Tokens debited, driver still unsigned

Andy D'Alessandro
3 years 130 days ago

how i said in another bug post, same to me, two times

Johnny Claes
3 years 129 days ago

I had this issue too, tried to rebuy my old driver, charged for it but did not get driver.

Community Manager
3 years 129 days ago

Hello managers,

This problem has been on my radar for several days, I am sending you the lost tokens and a compensation. I prefer not to affect the initial problem so that tomorrow one of our developers will check what is happening and apply a fix to this bug. Thank you very much for your understanding, we will keep you informed.

CEO & CTO
3 years 128 days ago

This should be fixed now, sorry for the inconvenience.

It was not letting it through because the order of some checks in the code had changed during all the updates around this, which put a specific variable "out of sync" at the point of the transaction. Long story short, if you had them on your shortlist it should have allowed it through, but otherwise it was tripping over itself.

If anyone else had this issue I am sure José will help you with the tokens too.

Johnny Claes
3 years 128 days ago

But can I now try and re-buy and old driver and receive the driver?

Dave Chimney
3 years 128 days ago

I still have the same issue I cannot re-sign my driver, another 6 tokens gone. Doesnt seem fixed for me.

CEO & CTO
3 years 128 days ago

Dave

I still have the same issue I cannot re-sign my driver, another 6 tokens gone. Doesnt seem fixed for me.

Hi Dave, I've reviewed everything and found it was still having some issues. I've signed the driver to your team and corrected the other problem.

Johnny

But can I now try and re-buy and old driver and receive the driver?

Yes, now you can.

Dave Chimney
3 years 128 days ago

Nice one, thanks for sorting so quickly

M Za
3 years 128 days ago

Same happened to me. I've lost two young drivers and cannot receive them back. This issue doesn't seem to be fix.

CEO & CTO
3 years 128 days ago

M

Same happened to me. I've lost two young drivers and cannot receive them back. This issue doesn't seem to be fix.

It is fixed, I just signed in as you to confirm, signed the driver and reimbursed your tokens.

Da Nie
3 years 128 days ago

Hello IGP guys. Your been great. It works as it should again. Quick note. The driver was on the watch list. (shortlist) Anyway, thanks for the quick help

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