Ex Cruciating medal 5000 3 years 125 days ago
I bought the pack that gives instant build for next building. My simulator finished and when i went to build my next building its showing a timer so im confused can someone look into this ?? Its showing instant on build time but a timer as well 0.0
Jack Basford medal 5538 
CEO & CTO 3 years 125 days ago
Hi, I looked in to this and I can't see any offer redeemed recently. You last redeemed a HQ boost on this date: 2021-06-28 19:46:12. Your last In-app purchase was also on that date. Am I missing something?
I logged in to your account to check that everything was as it should be, and it looked correct.
Ex Cruciating medal 5000 3 years 125 days ago
Urm thats weird i paid for a 1 pound pack for instant build, can i upload the screenshot,
How do i upkoad a screenshot?
The order reference number is MLJGKZJZ0S
Purchased 14 th july for 99 pence
Jack Basford medal 5538 CEO & CTO 3 years 124 days ago
Okay, this now sounds like an IAP failure of some sort, and it hasn't successfully redeemed for whatever reason. Network issues and many other factors that cause it. For example (I'm not saying this happened here) if you make a purchase using 4G networks while on a train and during the transaction the train goes through a tunnel, you can end up having the purchase register successfully with Apple (before entering the tunnel) but not come through on our end (in the tunnel), because we never receive the success message from Apple in order to issue the item. It's just one example of some of the many ways things can go awry with in-app purchases.
Could you please send a screenshot of your receipt to support@igpgames.com so we can register it in the system?
In the meantime I have sent you the item you purchased and 10 Tokens to make up for the inconvenience. Thanks for supporting our work, we really appreciate it.
Ex Cruciating medal 5000 3 years 124 days ago
No worries thank you very much
And i understand i think i went off the app soon as purchased as i had other things to do
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