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Menu, Logging out not working

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Richard Herman
3 years 48 days ago

What did you try to do?
Go to the main menu to see if my current drivers/staff changed and to check out the new update, and when that didn't work I tried to log out.

What happened instead?
When I clicked on those buttons, nothing.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Microsoft Windows

Which browser did you experience the problem in?
Chrome, Opera GX

Can the bug be reproduced?
Yes, I've seen someone else have the same problems.

Additional comments:
I can't do races with this bug right now, if it seems to be widespread I think reruns might be needed.

I have the same problem (15)

Anakin Skywalker
3 years 48 days ago

Yeah, I can't log out or use the side menu either. When I went to clear cache, it looks like I might have selected the wrong things, so all my saved bookmarks, logins and a lot more than that are gone, but that's my mistake I guess... :( Ahahaha xD

Gianfranco Scribi
3 years 48 days ago

I cant even login with edge , login page is frozen .

CEO & CTO
3 years 48 days ago

Try a cache clear now or hard refresh (CTRL+F5). An issue was identified and a patch put up just now, thanks for the reports.

Richard Herman
3 years 48 days ago

Jack

Try a cache clear now or hard refresh (CTRL+F5). An issue was identified and a patch put up just now, thanks for the reports.

I've tried that multiple times, but it's still the same result

Carter Lawson
3 years 48 days ago

Richard

Jack

Try a cache clear now or hard refresh (CTRL+F5). An issue was identified and a patch put up just now, thanks for the reports.

I've tried that multiple times, but it's still the same result

I had to restart my computer, for some reason it fixed it.

Luke Salsman
3 years 48 days ago

I too am facing the same issue. Clearing the cache and a restart have not resolved the issue for me.

Richard Herman
3 years 48 days ago

Update: It's fine on chrome now, but not on Opera GX

Joni Jäntti
3 years 48 days ago

This happens on macs as well. Cleared the browser cache already. Tried with four different browsers, nothing seems to help. Works well on mobile app though

Luke Salsman
3 years 48 days ago

Richard

Update: It's fine on chrome now, but not on Opera GX

Still not fine on Chrome for me.

Leo Yeo
3 years 48 days ago

I'm still stuck after clearing clache 4 times and restarting. Please fix soon ?

CEO & CTO
3 years 48 days ago

I still suspect this is a caching issue, I even logged in on your accounts to check and the menus were working fine on Firefox, Chrome and inside the app. The reports are also mixed that this is fixed or not, suggesting it's a local issue and not a remote one (also pointing to cache, in other words).

Sometimes browsers are really really aggressive with caching, especially Chrome in my experience. Try pressing CTRL+SHIFT+DEL and checking 'Cache' only along with 'Everything' or 'All time' (IIRC). It should wipe the entire browser cache.

So much web code was changed with this update that all kinds of things could be impacted by caching. I was able to reproduce the menu issues earlier and then fixed them, and several people told me that patch fixed it for them, but others said it didn't. That's typical of a cache issue.

Luke Salsman
3 years 48 days ago (Last edited by Luke Salsman 3 years 47 days ago)

Jack

I still suspect this is a caching issue, I even logged in on your accounts to check and the menus were working fine on Firefox, Chrome and inside the app. The reports are also mixed that this is fixed or not, suggesting it's a local issue and not a remote one (also pointing to cache, in other words).

Sometimes browsers are really really aggressive with caching, especially Chrome in my experience. Try pressing CTRL+SHIFT+DEL and checking 'Cache' only along with 'Everything' or 'All time' (IIRC). It should wipe the entire browser cache.

So much web code was changed with this update that all kinds of things could be impacted by caching. I was able to reproduce the menu issues earlier and then fixed them, and several people told me that patch fixed it for them, but others said it didn't. That's typical of a cache issue.

I am still unable to get it to work after doing this multiple times.

It is definitely something with my PC, as I have the same problem with all of my iGP accounts. I have the same issue if I use Microsoft Edge. I have logged out of my Google account and cleared all stored data, but am still experiencing the issue.

Richard Herman
3 years 47 days ago

So, the bug returned on chrome

Leo Yeo
3 years 47 days ago

Cleared cache, even the entire browser this time and it still isn't working. Starting to get quite worried now ??

Hein Gummi
3 years 47 days ago

Have the same issue with Firefox, Microsoft Edge is working

Chris Laming
3 years 47 days ago

Same problem I have had. Couldn't set up for yesterdays race at all. Tried clearing cache and cookies etc. but still the same.
Using Firefox, Windows 10, wifi, laptop.
Also same problem with my other team in F1 Shootout Elite, so must be a browser issue.

Pascal Lepecq
3 years 47 days ago

I have the same problem on Firefox 91.0 / Windows 8.1, as well as on Firefox 78.13.0esr / Debian GNU / Linux (2 separate PCs in wifi). I cleared the browser cache, deleted the cookies, restarted the PC, but still the same. However, no problem with the Android app (v3).

Mika Blinkki
3 years 47 days ago

Game start and can go racing, but Menu dosent work... ! ?

Aykut McLaren Mercedes
3 years 47 days ago

same here

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