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Forums > Global Forums (English) > Bugs

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Purchase of tokens not credited

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Antonio Araujo medal 5001
3 years 42 days ago
O que você estava tentando fazer?
Purchase of 40 tokens

O que ocorreu de fato?
Good afternoon! I made a purchase of 40 tokens through Google Play using my credit card and so far I haven't updated my team's token balance. I ask for help in solving the case.

O problema ocorre usando WiFi, internet móvel, ou ambos?
Both

O bug ocorreu no aplicativo, PC ou ambos?
App

Qual o modelo do seu celular?
Motorola onde action

Qual o sistema operacional?
Android

Qual a versão do seu sistema operacional?
Android 11

É possível reproduzir o problema?
No

Comentários adicionais:
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M. Truche medal 5945 Moderator
3 years 42 days ago
Hello Rafael,

Sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:

1) The receipt(s) you received via e-mail from Google Play
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
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