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Identified issue with races not starting or ending

This thread is closed because it is solved.
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This topic has been closed by the moderator
5060
3 years 275 days ago (Last edited by José Trujillo 3 years 275 days ago)
What did you try to do?
Finish the race as expected. When I got into Home, the ' finished race' is still ongoing

What happened instead?
Can't load the next scheduled race. Points are still not awarded

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Xiaomi

What is the operating system?
Android

What is the version number of the operating system?
10

What operating system is your PC?
Does not matter

Which browser did you experience the problem in?
Does not matter

Can the bug be reproduced?
Maybe

Additional comments:
5000
3 years 275 days ago
I have same problem
5000
3 years 275 days ago
Cosa hai provato a fare?
play the game

Cosa è successo invece?
the game not responding

Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Both

Il problema si è verificato nell'App, sul PC o in entrambi?
App

Qual è il modello del tuo dispositivo?
iphone 11

Qual è il sistema operativo?
iOS

Qual è il numero di versione del sistema operativo?
last

Può essere riprodotto il bug?
yes

Commenti addizionali:
the race where im host dont started, i ask repeat the race
5000
3 years 275 days ago
Apa yang Anda ingin lakukan?
Re run race

Apa yang sebaliknya terjadi?
Race stuck with no any qualification and race..at japan gp

Apa masalah terjadi saat menggunakan wi-fi, data seluler, atau keduanya?
Both

Apakah bug muncul di app, PC, atau keduanya?
Both

Apa model perangkat Anda?
All device

Apa sistem operasinya?
Android

Operasi sistemnya versi berapa?
Android 6.0..to up

Apa sistem operasi PC Anda?
Windows 7 up

Anda mengalami masalah ini di peramban apa?
Pc , mobile and tab

Bisakah bug diperbanyak?
Yes

Komentar tambahan
We want re run race
5647 Super Mod
3 years 275 days ago
Hello,

I have merged multiple threads describing the same issue together and also escalated it to the developer team. 
Thank you for reporting this issue. 
5104 Community Manager
3 years 275 days ago
Hello,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 
5104 Community Manager
3 years 275 days ago
We’ve identified an issue in one of our servers, taking all the traffic to the rest of the servers and investigating the source of the problem.
5066 CEO & CTO
3 years 275 days ago
José pretty much cleared up what's going on already, but it looks like a bunch of races that were scheduled to run over the last hour or two on the problem server will either have to be skipped or re-run. A re-run will require all tiers to race again though, so I would recommend just skipping the race for minimal hassle. This situation likely only impacted some tiers in a league, possibly just one.
5066 CEO & CTO
3 years 275 days ago
The affected races have all been skipped with 6 Tokens sent to all participating managers. Any Tokens spent on the race (e.g. ideal setups) were also reimbursed.
5060
3 years 275 days ago
Thank you guys
5000
3 years 275 days ago
Well i had 1 2 i could have got larger lead in drivers championship but atleast i won the constructors
5000
3 years 275 days ago
Thanks igp for fast respon?about what we got  tonight,no problem with skipped race...?we hope the problem will fixed soon,
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