Jc Agustin medal 5545 3 years 41 days ago (Last edited by
José Trujillo 3 years 41 days ago)
What did you try to do?
Finish the race as expected. When I got into Home, the ' finished race' is still ongoing
What happened instead?
Can't load the next scheduled race. Points are still not awarded
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
Xiaomi
What is the operating system?
Android
What is the version number of the operating system?
10
What operating system is your PC?
Does not matter
Which browser did you experience the problem in?
Does not matter
Can the bug be reproduced?
Maybe
Additional comments:
Andrea D'Alessandro medal 5661 3 years 41 days ago
Cosa hai provato a fare?
play the game
Cosa è successo invece?
the game not responding
Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Both
Il problema si è verificato nell'App, sul PC o in entrambi?
App
Qual è il modello del tuo dispositivo?
iphone 11
Qual è il sistema operativo?
iOS
Qual è il numero di versione del sistema operativo?
last
Può essere riprodotto il bug?
yes
Commenti addizionali:
the race where im host dont started, i ask repeat the race
Handoko F medal 5000 3 years 41 days ago
Apa yang Anda ingin lakukan?
Re run race
Apa yang sebaliknya terjadi?
Race stuck with no any qualification and race..at japan gp
Apa masalah terjadi saat menggunakan wi-fi, data seluler, atau keduanya?
Both
Apakah bug muncul di app, PC, atau keduanya?
Both
Apa model perangkat Anda?
All device
Apa sistem operasinya?
Android
Operasi sistemnya versi berapa?
Android 6.0..to up
Apa sistem operasi PC Anda?
Windows 7 up
Anda mengalami masalah ini di peramban apa?
Pc , mobile and tab
Bisakah bug diperbanyak?
Yes
Komentar tambahan
We want re run race
Connor Cooper medal 5277 Super Mod 3 years 41 days ago
Hello,
I have merged multiple threads describing the same issue together and also escalated it to the developer team.
Thank you for reporting this issue.
José Trujillo medal 5042 
Community Manager 3 years 41 days ago
Hello,
Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.
José Trujillo medal 5042 Community Manager 3 years 41 days ago
We’ve identified an issue in one of our servers, taking all the traffic to the rest of the servers and investigating the source of the problem.
Jack Basford medal 5097 CEO & CTO 3 years 41 days ago
José pretty much cleared up what's going on already, but it looks like a bunch of races that were scheduled to run over the last hour or two on the problem server will either have to be skipped or re-run. A re-run will require all tiers to race again though, so I would recommend just skipping the race for minimal hassle. This situation likely only impacted some tiers in a league, possibly just one.
Jack Basford medal 5097 CEO & CTO 3 years 41 days ago
The affected races have all been skipped with 6 Tokens sent to all participating managers. Any Tokens spent on the race (e.g. ideal setups) were also reimbursed.
Ivan Kaar medal 5000 3 years 41 days ago
Well i had 1 2 i could have got larger lead in drivers championship but atleast i won the constructors
Handoko F medal 5000 3 years 40 days ago
Thanks igp for fast respon?about what we got tonight,no problem with skipped race...?we hope the problem will fixed soon,
