Connection Problems

I'll have this sorted in a minute. Hang on. :)

There you go. :)

If the league host (Greg Denton) wants the race to be rerun, we can re-run it for you. All we need is a request from him.


Actually, that component is not live yet. It was supposed to be live by now but there have been some problems deploying it.

However, the fact that this is the first time it has come up since the update shows how well it is performing. We haven't had a single service or race restart in roughly two weeks. That's thousands upon thousands of races running without fault.

I'm hoping the resume code will be put live within a matter of days, which will prevent races from ever restarting. I know that Chris is working as hard as he can to get it finished and working as intended. Then we can avoid these situations entirely.

I understand Pete, and I think this is quite a good example of what I meant in a previous thread when I said people invest so much time and energy in to the "one race" in iGP that it becomes a massive deal when even the slightest service fault shows up.

These kind of problems, and much worse, happen in other games literally all the time. I used to play a bit of League of Legends, and the whole of Western Europe (millions of players) would be offline for virtually days on end sometimes.

In iGP, we have weeks of faultless service, 99.9% of races running without issue, then 3 or 4 have a hiccup and people are absolutely furious. Because for the people in those races, that is their entire service encapsulated in that one race. It's understandable, it really is. And it's a very different experience and level of expectation to most games. But in terms of the service we're actually providing, it's very high quality since the update.

It's totally understandable to not be happy, and I'm not happy that we've not delivered what you expect tonight, but in the bigger picture I'm not concerned that this is a sign of anything to worry about. We're pretty much on top of this now, and once the races resume instead of restart the last remnants of these kind of things will be gone for good.

We do have a system in place for that with race postponements, but not race restarts. I will put that on the agenda. Thanks for the feedback.