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Forums > Global Forums (English) > Bugs

Solved
Tokens

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Pat Phelen medal 5052
3 years 62 days ago
What did you try to do?
Just purchased tokens, taken money out my account but haven’t received the tokens

What happened instead?
Nothing

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 12

What is the operating system?
iOS

What is the version number of the operating system?
14.8

Can the bug be reproduced?
No

Additional comments:
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Frank Thomas medal 4987 Moderator
3 years 61 days ago
Hello Barry,

sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:

1) The receipt(s) you received via e-mail from Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
md-quotelink
Pat Phelen medal 5052
3 years 61 days ago

Frank
Hello Barry,

sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:

1) The receipt(s) you received via e-mail from Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.


Done

md-quotelink
Pat Phelen medal 5052
3 years 61 days ago

Frank
Hello Barry,

sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:

1) The receipt(s) you received via e-mail from Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.


Any chance of sorting this please, waiting to buy a CD whose about to disappear from my headquarters ?

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Kevin Bissell medal 5000 Super Mod
3 years 61 days ago
I've escalated this to the Support team. It's the weekend so I can't guarantee they'll be able to action it in time. Please can you pm the details of the CD to me.

On behalf of the iGP Team I apologise for the inconvenience.
Kev.
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José Trujillo medal 6091 Community Manager
3 years 61 days ago
Hello,

This morning I set a note for support with urgent action required. Since it’s weekend they might take a while. In order to help you I’ve added 50 tokens to your account temporarily so you don’t lose the CD. Support will need to readjust the amount once they review this case. Apologies for the inconvenience this may cause.
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Pat Phelen medal 5052
3 years 61 days ago

José
Hello,

This morning I set a note for support with urgent action required. Since it’s weekend they might take a while. In order to help you I’ve added 50 tokens to your account temporarily so you don’t lose the CD. Support will need to readjust the amount once they review this case. Apologies for the inconvenience this may cause.


Cheers lads

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Bruno Brown medal 5000
3 years 61 days ago
Hello Barry,

I have just fixed your problem. The tokens are on your account.

Best Regards
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