Timothy Barry medal 5712 3 years 24 days ago
What did you try to do?
Buy tokens
What happened instead?
Purchase went through on Google pay via debit card, but no tokens appeared on my account.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Samsung S10 5G
What is the operating system?
Android
What is the version number of the operating system?
Can't remember off the top of my head
Can the bug be reproduced?
It involves money, so, I dod not want to try to repeat it.
Additional comments:
I do have a receipt for payment, but would rather give that information privately and not on a public forum.
José Trujillo medal 6571 
Community Manager 3 years 24 days ago
Hello Timothy,
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.
Timothy Barry medal 5712 3 years 24 days ago
Got them now after a forced close. Why did I not think of doing that myself?
You can now call this report resolved.
Sorry to have wasted your time Josè...
José Trujillo medal 6571 Community Manager 3 years 24 days ago
Hey,
No need to apologise, sometimes it is necessary to refresh the app to make the purchase effective. It's always my pleasure to help you Timothy. I hope you have a great Monday.
