Naveen Arumugam medal 5000 2 years 332 days ago
What did you try to do?
Hello,
I want the cash return back or token which i have purchased on 30th October 2021.
Actually i have waited for a long, but still there is credited of purchased tokens.
What happened instead?
Cash is credit from my account
Did the problem happen while using wi-fi, mobile data, or both?
Mobile data
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Vivo 15 Pro
What is the operating system?
Android
What is the version number of the operating system?
vivo rev 8.71.17
Can the bug be reproduced?
No not yet
Additional comments:
Please look on to this issue and resolved it immediately.
Thanks
Connor Cooper medal 5277 Super Mod 2 years 332 days ago
Hello,
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.
