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Solved
Cannot Launch PC App

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This thread is closed because it is solved.
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medal 5610
12 days ago (Last edited by Michael Craig 12 days ago)
What did you try to do?
Launch the Game after installing the latest update on PC

What happened instead?
The App instantly crashes.

a 2.65 GB update was downloaded on the first start, followed by a crash

No updates download on subsequent starts. Just a flicker of a white screen followed by the app closing down again.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows 10 Home        19042.1348

Which browser did you experience the problem in?
PC App

Can the bug be reproduced?
Yes any time I open the App

Additional comments:
Device Specs:
Processor: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz  2.90 GHz
Ram: 16 GB

I have tried full uninstall and reinstall twice.

I've had a look at the logs. I'm struggling to share them into the ticket but if you would like them let me know.
md-quotelink
medal 4920 Community Manager
12 days ago
Hello,

Reported to the developer team. I'll keep the topic open to report updates on this problem/bug. 
md-quotelink
medal 5416
12 days ago
I'm experiencing the same issue, here's what's in my log file:

"2021-11-24 19:45:02.632 -05:00 [INF] ===> [Game updating] process STARTED! <===
2021-11-24 19:45:02.730 -05:00 [ERR] Targeting Remote URL [https://static.igpmanager.com/standalone/windows/BuildsWin/builds_index.json]
2021-11-24 19:45:03.113 -05:00 [INF] Update context initializing...
2021-11-24 19:45:03.113 -05:00 [INF] Update context points to https://static.igpmanager.com/standalone/windows
2021-11-24 19:45:03.197 -05:00 [INF] Retrieved current version: 1.0.7
2021-11-24 19:45:03.216 -05:00 [INF] Workspace cleaned. Removed 0 files
2021-11-24 19:45:04.226 -05:00 [WRN] No updater definition found on remote server. The Launcher update will be skipped. Problem reference: The URL https://static.igpmanager.com/standalone/windows/UpdaterWin/updater_index.json generated an exception.
2021-11-24 19:45:04.291 -05:00 [INF] Retrieved definition for 1.0.7
2021-11-24 19:45:04.309 -05:00 [INF] Collected information on 496 local files.
2021-11-24 19:45:04.310 -05:00 [INF] Found 0 applicable updates.
2021-11-24 19:45:04.311 -05:00 [INF] Update context completed initialization.
2021-11-24 19:45:04.313 -05:00 [INF] Repairing process started.
2021-11-24 19:45:04.334 -05:00 [INF] Repairing process completed. Checked 328 files, repaired 0 files, skipped 328 files.
2021-11-24 19:45:04.335 -05:00 [INF] Update process started.
2021-11-24 19:45:04.335 -05:00 [INF] Update process completed. Applied 0 patches with 0 operations.
2021-11-24 19:45:04.336 -05:00 [INF] ===> [Game updating] process COMPLETED! <==="

md-quotelink
medal 5600
11 days ago
I also am experiencing the same problem. I have delete and reinstalled the game, but it doesn't open as well. I also am using the same Windows version.
md-quotelink
medal 5181
11 days ago
Error message provided on launch

Failed to load PlayerSettings (internal index #0).
Most likely data file is corrupted, or built with mismatching
editor and platform support versions.


md-quotelink
medal 5000
11 days ago
I also have this issue
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medal 5025
11 days ago
Same issue here.
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medal 5929
11 days ago
Same issue.
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medal 5527
11 days ago (Last edited by Johno Johnson 11 days ago)
Same issue, tried uninstalling and reinstalling, tried launching via spectate, race now, desktop icon and start menu icon, it hasn't loaded up properly since the update, 
md-quotelink
medal 5495
11 days ago
same issue
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medal 5286
11 days ago
Same here
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medal 5688
11 days ago
If you don't want to wait until they add the steam library.

you can fix it by adding STEAM_API64.DLL to C:ProgramDataiGP ManagerGameiGP Manager_DataManaged

md-quotelink
medal 5414
11 days ago
Same problem, but no error message.
After todays update the laucher will start shortly - then closed
md-quotelink
medal 5181
11 days ago
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medal 5610
11 days ago

Ghost
If you don't want to wait until they add the steam library.

you can fix it by adding STEAM_API64.DLL to C:ProgramDataiGP ManagerGameiGP Manager_DataManaged




Can Confirm that this works, thank you
md-quotelink
medal 5728
10 days ago
I have the same issue here. Cant access the app on PC Windows 10. Crashes as soon as I Open IT.

Also, what does the mentioned steam dll do?? I didnt understand. Could you please explain? Thanks!
md-quotelink
medal 5655
10 days ago

Ghost
If you don't want to wait until they add the steam library.

you can fix it by adding STEAM_API64.DLL to C:ProgramDataiGP ManagerGameiGP Manager_DataManaged



I had the same issue with the app not wanting to start. I copied (as mentioned above) a 'steam_api64.dll' from another game to C:ProgramDataiGP ManagerGameiGP Manager_DataManaged (actually my game is installed in another drive and folder, but the location i put is where the game commonly or by default is installed). Now the app starts without any problem. So there's a (intermediate) fix!

md-quotelink
medal 5286
10 days ago
Nope, does not work

UPDATE: Working, wrong path by me. Confirming solution. 
md-quotelink
medal 5000
10 days ago
This path works for me

C:ProgramDataiGP ManagerGameiGP Manager_DataManaged
md-quotelink
medal 5645
10 days ago
Since update it takes 6/7 minutes to download the game, (race screen) for me
md-quotelink
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