Red Craigie medal 5289 Super Mod 3 years 4 days ago (Last edited by
Red Craigie 3 years 4 days ago)
What did you try to do?
Launch the Game after installing the latest update on PC
What happened instead?
The App instantly crashes.
a 2.65 GB update was downloaded on the first start, followed by a crash
No updates download on subsequent starts. Just a flicker of a white screen followed by the app closing down again.
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
Windows 10 Home 19042.1348
Which browser did you experience the problem in?
PC App
Can the bug be reproduced?
Yes any time I open the App
Additional comments:
Device Specs:
Processor: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz 2.90 GHz
Ram: 16 GB
I have tried full uninstall and reinstall twice.
I've had a look at the logs. I'm struggling to share them into the ticket but if you would like them let me know.
José Trujillo medal 6083 
Community Manager 3 years 4 days ago
Hello,
Reported to the developer team. I'll keep the topic open to report updates on this problem/bug.
Edge Crusher medal 5000 3 years 4 days ago
I'm experiencing the same issue, here's what's in my log file:
"2021-11-24 19:45:02.632 -05:00 [INF] ===> [Game updating] process STARTED! <===
2021-11-24 19:45:02.730 -05:00 [ERR] Targeting Remote URL [https://static.igpmanager.com/standalone/windows/BuildsWin/builds_index.json]
2021-11-24 19:45:03.113 -05:00 [INF] Update context initializing...
2021-11-24 19:45:03.113 -05:00 [INF] Update context points to https://static.igpmanager.com/standalone/windows
2021-11-24 19:45:03.197 -05:00 [INF] Retrieved current version: 1.0.7
2021-11-24 19:45:03.216 -05:00 [INF] Workspace cleaned. Removed 0 files
2021-11-24 19:45:04.226 -05:00 [WRN] No updater definition found on remote server. The Launcher update will be skipped. Problem reference: The URL https://static.igpmanager.com/standalone/windows/UpdaterWin/updater_index.json generated an exception.
2021-11-24 19:45:04.291 -05:00 [INF] Retrieved definition for 1.0.7
2021-11-24 19:45:04.309 -05:00 [INF] Collected information on 496 local files.
2021-11-24 19:45:04.310 -05:00 [INF] Found 0 applicable updates.
2021-11-24 19:45:04.311 -05:00 [INF] Update context completed initialization.
2021-11-24 19:45:04.313 -05:00 [INF] Repairing process started.
2021-11-24 19:45:04.334 -05:00 [INF] Repairing process completed. Checked 328 files, repaired 0 files, skipped 328 files.
2021-11-24 19:45:04.335 -05:00 [INF] Update process started.
2021-11-24 19:45:04.335 -05:00 [INF] Update process completed. Applied 0 patches with 0 operations.
2021-11-24 19:45:04.336 -05:00 [INF] ===> [Game updating] process COMPLETED! <==="
Philip Winehouse medal 5008 3 years 4 days ago
I also am experiencing the same problem. I have delete and reinstalled the game, but it doesn't open as well. I also am using the same Windows version.
Amelia Lyons medal 5235 3 years 4 days ago
Error message provided on launch
Failed to load PlayerSettings (internal index #0).
Most likely data file is corrupted, or built with mismatching
editor and platform support versions.
Gunther Steiner medal 5000 3 years 3 days ago (Last edited by
Gunther Steiner 3 years 3 days ago)
Same issue, tried uninstalling and reinstalling, tried launching via spectate, race now, desktop icon and start menu icon, it hasn't loaded up properly since the update,
Ghost Rider medal 5047 3 years 3 days ago
If you don't want to wait until they add the steam library.
you can fix it by adding STEAM_API64.DLL to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed
Tim DePiano medal 5960 3 years 3 days ago
Same problem, but no error message.
After todays update the laucher will start shortly - then closed
Red Craigie medal 5289 Super Mod 3 years 3 days ago
Ghost
If you don't want to wait until they add the steam library.
you can fix it by adding STEAM_API64.DLL to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed
Can Confirm that this works, thank you
Gonza Rodriguez medal 5000 3 years 3 days ago
I have the same issue here. Cant access the app on PC Windows 10. Crashes as soon as I Open IT.
Also, what does the mentioned steam dll do?? I didnt understand. Could you please explain? Thanks!
Armand Segers medal 5000 3 years 3 days ago
Ghost
If you don't want to wait until they add the steam library.
you can fix it by adding STEAM_API64.DLL to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed
I had the same issue with the app not wanting to start. I copied (as mentioned above) a 'steam_api64.dll' from another game to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed (actually my game is installed in another drive and folder, but the location i put is where the game commonly or by default is installed). Now the app starts without any problem. So there's a (intermediate) fix!
Antero Croop medal 5000 3 years 3 days ago
Nope, does not work
UPDATE: Working, wrong path by me. Confirming solution.
Ebeneezer Goode medal 5000 3 years 3 days ago
This path works for me
C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed
Alan Bean medal 5000 3 years 3 days ago
Since update it takes 6/7 minutes to download the game, (race screen) for me
