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Forums > Global Forums (English) > Bugs

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Version no longer compatible with device

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Scott Paddy medal 5737
3 years 0 days ago
What did you try to do?
Game was jumping about a lot during races, I uninstalled app went to reinstall to find app not compatible, Google play will now not even find or recognize the app

What happened instead?
Got an old apk as newer versions won't let me in the race but this 2019 version is far from decent

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Lenovo m8 tab hd

What is the operating system?
Android

What is the version number of the operating system?
Android 10

Can the bug be reproduced?
.

Additional comments:
I've read the game is no longer compatible with devices under 2 GB RAM this tablet is 2 GB RAM so that's not the issue here, having this issue resolved would be hugely appreciated ?
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Onni Immonen medal 5000
3 years 0 days ago
2GB RAM and under is what is not supported. Yours like mine is apparently an obselete device.

I know that time moves on and we cant expect support on old devices indefinitely, but mine isnt far from still being the current model, and runs Android 11. Is disappointing.
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Scott Paddy medal 5737
3 years 0 days ago
I was having issues with an older android 6 device hence why I brought this newer one, I must note my problem has been happening for a couple of weeks now not since yesterday's update,, I was hoping yesterday's update would sort it out but no such luck
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Frank Thomas medal 4981 Moderator
3 years 0 days ago
The problem is that budget to mid-range tablets often sport an outdated hardware, often surpassed already by really cheap phones even though the larger screen usually (if the screen resolution isn't also abysmal) makes tablets more performance hungry and better suited especially for more RAM intensive tasks.
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Dario Jp medal 6036
2 years 365 days ago

Frank
The problem is that budget to mid-range tablets often sport an outdated hardware, often surpassed already by really cheap phones even though the larger screen usually (if the screen resolution isn't also abysmal) makes tablets more performance hungry and better suited especially for more RAM intensive tasks.



i don't believe this is true as i use a Samsung s5 which was released 2014 so it is 8 years old and works fine. The Lenovo tablet is most definitely capable of running igp so i assume its something to do with the app's code, Maybe you could let the devs know and hopefully get a fix :)

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Frank Thomas medal 4981 Moderator
2 years 365 days ago
The reason are the minimum requirements. For tablets it's more than 2GB, for phones it's more than 1GB. That's why your Samsung S5 still works even though it also has only 2GB RAM. The devs are watching those reports, also the latest version of iGP Manager includes better tools to measure device performance, so there is a chance the hardware requirements will be reviewed.
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Dario Jp medal 6036
2 years 364 days ago

Frank
The reason are the minimum requirements. For tablets it's more than 2GB, for phones it's more than 1GB. That's why your Samsung S5 still works even though it also has only 2GB RAM. The devs are watching those reports, also the latest version of iGP Manager includes better tools to measure device performance, so there is a chance the hardware requirements will be reviewed.



Makes total sense thanks for clearing that up pal
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