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Forums > Global Forums (English) > Bugs

Unreproducible
Android Tablet Won't Load

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Steve OK 6027
3 years 188 days ago
What did you try to do?
Join the rac3

What happened instead?
Crashed and terminated

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Galaxy tablet

What is the operating system?
Android

What is the version number of the operating system?
11

Can the bug be reproduced?
Yes

Additional comments:
Works on android phone but not tablet.
José Trujillo 5004 Community Manager
3 years 188 days ago
Hello,

Can you tell me the device model, android version and app version please? Thank you!
Steve OK 6027
3 years 179 days ago
Samsung Galaxy A7
Android 11
Version.052

Thanks 
Steve OK 6027
3 years 178 days ago
Loads up to 70% sometimes then crashes. 
José Trujillo 5004 Community Manager
3 years 178 days ago
Hello,

I can confirm it’s related to the short RAM capacity of this model. Can you try to close all the apps opened and use the 2D mode please?
Steve OK 6027
3 years 156 days ago
I am able to view other races in 3D, just not my own. 
If other races load without issue then it can't be a ram issue, surely?
José Trujillo 5004 Community Manager
3 years 156 days ago
Hello,

It's not the same spectator than manager. It's a tablet with just 1,5 GB RAM, 1 GB RAM is consumed by the system os so pretty low RAM amount is left to run 3D and manager UI. Additionally the tablet is from 2016 according to gsmarena.

Steve OK 6027
3 years 156 days ago
2020, it's an SM T505.

3Gb RAM

https://www.gsmarena.com/samsung_galaxy_tab_a7_10_4_(2020)-10411.php

It's an intermittent problem. Tonight for example Japan has loaded first time in 3D

Other circuits nothing 
Steve OK 6027
3 years 151 days ago
Any update?
José Trujillo 5004 Community Manager
3 years 150 days ago
Hello Steve,

If the tablet can't handle properly 3D the only advice I can give you is to use 2D mode.

If you want to play 3D as I recommended you before, try to close all the apps opened, clear app cache and check if you've enough storage. This said I can't guarantee it'll load properly or don't have unexpected  exit.
Steve OK 6027
3 years 148 days ago

José
Hello Steve,

If the tablet can't handle properly 3D the only advice I can give you is to use 2D mode.

If you want to play 3D as I recommended you before, try to close all the apps opened, clear app cache and check if you've enough storage. This said I can't guarantee it'll load properly or don't have unexpected  exit.



Thanks. It's just annoying that sometimes it loads and runs perfectly, and other times it just won't load at all. 
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