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Forums > Global Forums (English) > Help & Support

Unresolved
Livery Editor doesn't open

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Dortmund Simp medal 5000
4 years 140 days ago Translate
The livery editor fails to open properly. It goes through loading, downloading content and then just a grey screen that doesn't change for minutes.
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Connor Cooper Super Mod medal 5590
4 years 139 days ago
Hello,

If possible, please can you record a video of your issue with the livery editor in order for the developers to open an investigation.

Additional information which may be useful:
• Type of device? (Phone, Tablet, PC etc)
• Operating System? (Android, Apple etc)
• Amount of RAM? (If known)
• Does the issue occur on Wi-Fi, mobile data or both?
Other general device information not included on this list may also be useful. 

Thank you. 
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Dortmund Simp medal 5000
4 years 139 days ago
I'll try with the video recording. I was doing it on an Apple MacBook Pro on wifi. I will try on mobile to see if it works there.
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