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Forums > Global Forums (English) > Bugs

Solved
All disconnected midrace

This thread is closed because it is solved.
1
This topic has been closed by the moderator
Mr Ferrari 5318
3 years 165 days ago
What did you try to do?
Race

What happened instead?
Game froze mid race, nobody could reconnect

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung galaxy s10+

What is the operating system?
Android

What is the version number of the operating system?
11

Can the bug be reproduced?
Happened to everyone in the race

Additional comments:
Still can't load back into the race 10 minutes later
Manning Allsman 5331
3 years 165 days ago
When it showed more than 0% progress, it tried to load track resources before connecting to the server 
Mr Ferrari 5318
3 years 165 days ago
Race finished without us being able to get back in
José Trujillo 5059 Community Manager
3 years 165 days ago
Hello,

I’m sorry for this inconvenience, looks like the simulator managing your race crashed. If your league host agrees I can set the race for rerun (this will affect the three tiers) or wipe the results (only will affect the race that crashed).
Mr Ferrari 5318
3 years 165 days ago
Thanks Jose. The host is just giving some time to hear everyone's opinion before deciding.

On a sidenote, this is the 3rd race that's bugged and needed skipping/reset in the past 2 seasons for us. Is there something that goes on with the servers at our racetime or are we just really unlucky?
Chandler Seita 5000
3 years 165 days ago

José
Hello,

I’m sorry for this inconvenience, looks like the simulator managing your race crashed. If your league host agrees I can set the race for rerun (this will affect the three tiers) or wipe the results (only will affect the race that crashed).


Hi José, I’ve talked with the league in our discord and all agree to just wiping the race and moving on. So let’s go ahead and do that if possible! Global Cup Series Japan. 


Thanks for the help as always! ?
José Trujillo 5059 Community Manager
3 years 165 days ago
Maahir
Thanks Jose. The host is just giving some time to hear everyone's opinion before deciding.
On a sidenote, this is the 3rd race that's bugged and needed skipping/reset in the past 2 seasons for us. Is there something that goes on with the servers at our racetime or are we just really unlucky?


Hello Maahir,

I will need to check with devs once they come back from winter holidays. I will keep you posted.


Chandler

Hi José, I’ve talked with the league in our discord and all agree to just wiping the race and moving on. So let’s go ahead and do that if possible! Global Cup Series Japan. 
Thanks for the help as always! ?


I'm on it now! Should be fixed by the time of this comment edit. Additionally I have sent 3 tokens to all the Elite managers to make up for the inconvenience.
Chandler Seita 5000
3 years 165 days ago

José
Maahir
Thanks Jose. The host is just giving some time to hear everyone's opinion before deciding.
On a sidenote, this is the 3rd race that's bugged and needed skipping/reset in the past 2 seasons for us. Is there something that goes on with the servers at our racetime or are we just really unlucky?


Hello Maahir,

I will need to check with devs once they come back from winter holidays. I will keep you posted.


Chandler

Hi José, I’ve talked with the league in our discord and all agree to just wiping the race and moving on. So let’s go ahead and do that if possible! Global Cup Series Japan. 
Thanks for the help as always! ?


I'm on it now! Should be fixed by the time of this comment edit. Additionally I have sent 3 tokens to all the Elite managers to make up for the inconvenience.


All set! Thanks! 

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