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Token purchase fail

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1
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5000
3 years 166 days ago
Mivel próbálkoztál?
I already bought 40 tokens, transaction was success

Helyette mi történt?
tokens wasn’t added to my team

Wifi, mobilinternet vagy mindkettő használatakor jelentkezett a hiba?
Mobile data

Alkalmazáson, PC-n vagy mindkettőn jelentkezett a hiba?
App

Milyen típusú a készüléked?
iPhone 7

Milyen az operációs rendszer?
iOS

Milyen verziószámú az operációs rendszer?
14.8.1

Megismételhető a hiba?
Probably yes

További hozzászólások:
Waiting for you response to rezolve this problem. Thank you
5469 Super Mod
3 years 166 days ago
Hello,
We're sorry you did not receive your tokens right away.

Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.

If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.

(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.

iGP Manager helpdesk
5000
3 years 166 days ago
I can’t attach the screenshot from the purchase at the help section in the request. You know why ?
5059 Community Manager
3 years 166 days ago
Hello,

You can upload the image to any public image uploader and attach the link.
5000
3 years 166 days ago (Last edited by Vilmos Török 3 years 166 days ago)
 Thanks for your help!
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