ios-personmd-notifications md-help-circle

Profile

  • Guest
    medal 0
  • Posts: 21
  • Post Likes: 3765

Notifications

  • No Unread Notifications

Solved
Not received my 40 tokens :(

ios-checkmark-circle
This thread is closed because it is solved.
angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right
medal 5016
2 years 89 days ago
How long does it take for the transaction to go through? I’ve been billed but I haven’t received the tokens as yet. 
md-quotelink
medal 5897 Super Mod
2 years 89 days ago
Hello,
We're sorry you did not receive your tokens right away.

Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.

If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.

(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.
md-quotelink
medal 5016
2 years 89 days ago
Thanks I’ve submitted a ticket. 
md-quotelink
medal 5016
2 years 89 days ago
Btw this is not solved as I haven’t received the tokens I paid for yet :/
md-quotelink
medal 4789 Community Manager
2 years 88 days ago
Hello Bill,

The topic is solved since the problem here is solved. Support will assist you as soon as possible! 😊
md-quotelink
angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right

You must be logged in to post a reply.