Nigel Hill medal 5735 2 years 293 days ago
What did you try to do?
I changed my car livery for the new season (1 token).
What happened instead?
The car don't show at all in the menu and in the race,
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
i9 Pentium
Samsung galaxy S9
What is the operating system?
Android
What is the version number of the operating system?
Android 10.
What operating system is your PC?
Win 10
Which browser did you experience the problem in?
Browser on PC as the program stucks on the version screen, reported earlier but unresolved
App on Android
Can the bug be reproduced?
Yes. Every time
Additional comments:
Kevin Bissell medal 5000 Super Mod 2 years 293 days ago
Thanks for reporting.
I've escalated this to the iGP Team, I'm sure they'll sort it out for you.
Nigel Hill medal 5735 2 years 290 days ago
UPDATE:
The problem seems permanent. Because the opponents are confused during the race (they can't see my cars) I tried to go back to my old livery or different one. It doesn't work. I have no car in the menus or during the race. This bug need to be sorted as soon as could be otherwise I could results to be excluded from the league I'm racing.
Kevin Bissell medal 5000 Super Mod 2 years 290 days ago
I have once again escalated to support. Please be patient, the previous escalation was at the weekend. I'm sure they will help you soon.
José Trujillo medal 6083 
Community Manager 2 years 290 days ago
Hello Nigel,
This should be fixed now. Apologies for the wait.
Nigel Hill medal 5735 2 years 290 days ago
José
Hello Nigel,
This should be fixed now. Apologies for the wait.
Thank you José!
What about the token I used for the livery? Is it lost? :(
Nigel Hill medal 5735 2 years 290 days ago
José
Sent!
Thanks! You are a true gentleman! by the way I stepped into the same river and reproduced the bug :D (changed the livery and car disappeared)
The good news is that somehow I managed to start the livery editor in the PC app (I have issues with PC app as it doesn't move on from version screen) and my car came up after that. Strange but luckily sorted for now.
José Trujillo medal 6083 Community Manager 2 years 290 days ago
Hey Nigel,
The problem is known and isolated to some devices, we'll try to address that in the future. For the moment the workaround is what you found. I have also compensated you the tokens lost since evidently your intention was to have that livery and not a grey car.
