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30 upgrade points vanished

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5000
3 years 135 days ago
What did you try to do?
On the 7th of this month, in the very last second of free practice before the race held in mexico, I put 40 points in a single area.
After saving the upgrade, the review window was disabled, while the upgrade window was still enabled (strange because the time of free practice had expired at that time).

What happened instead?
Seeing that the skill had not changed (it was 58, if I remember well, as before the first attempt to allocate the points), I opened the upgrade window and put the points again.
Before the upgrade the total points that I had saved were 75 but after the upgrade 5 points is all that is left. But that area was increased, as originally planned, of just 40 points, so 30 points are missing.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
One Plus 7 Pro

What is the operating system?
Android

What is the version number of the operating system?
Android 11

Can the bug be reproduced?
I don't know, it's never happened before...

Additional comments:
I had already written on the regional forum and sent an email to the support but essentialy with no reply...
5000
3 years 135 days ago
Ridategli i 30 punti, non ne possiamo più, si lamenta ogni pre e post gara :-)
5000
3 years 131 days ago
Nice support...
5007 SUPPORT AGENT
3 years 131 days ago
Hello Gunnar,

I have added the 30 points. Problem solved.

Greetings! :-)
5000
3 years 130 days ago
Better late than never :D
Thank you, Ovih! :)

Greetings

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