Charlie Barber medal 5000 2 years 239 days ago (Last edited by
José Trujillo 2 years 239 days ago)
What did you try to do?
Loged out and back in
What happened instead?
Nothing, didn't get my tokens or cash
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
1 touch
What is the operating system?
Android
What is the version number of the operating system?
Don't know
What operating system is your PC?
N/A
Which browser did you experience the problem in?
Chrome
Can the bug be reproduced?
Don't know
Additional comments:
DELETED FOR PRIVACY
José Trujillo medal 6083 
Community Manager 2 years 239 days ago
Hello Charlie,
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive tokens for and attach it to your request.
