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Forums > Global Forums (English) > Bugs

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Problem Downloading 3D pc software

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Lorenzo Ziliani medal 5554
2 years 7 days ago
Cosa hai provato a fare?
Download the software and install iGP Manager on PC

Cosa è successo invece?
The launcher opens and I get the message "Update process failed" and nothing happens, the download is blocked at 0B

Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Both

Il problema si è verificato nell'App, sul PC o in entrambi?
PC

Quale sistema operativo ha il tuo PC?
Windows 10

In quale browser hai riscontrato il problema?
Chrome

Può essere riprodotto il bug?
No idea, I tried several times reinstalling the setup and nothing has changed

Commenti addizionali:
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Jack Basford medal 5145 CEO & CTO
2 years 7 days ago
I'm investigating this now.

The windows update to version 4.100 should be released later today. Once that's there, it might resolve these issues.
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Lorenzo Ziliani medal 5554
2 years 7 days ago
Ok thank you ✌
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Jack Basford medal 5145 CEO & CTO
2 years 7 days ago
The windows update / patch for version 4.100 should be live now. Please check this.
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Lorenzo Ziliani medal 5554
2 years 7 days ago
I can confirm (for me, at least) that everything is now working again as usual. Thanks a lot
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