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Rookies have not been promoted

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This thread is closed because it is solved.
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medal 5711
75 days ago
What did you try to do?
In our Legue (CrazyLeague for competitive players, id=17573) promotion and relagation are enabled.

What happened instead?
Two players were promoted from PRO to Elite. However, the two Rookie players that were supposed to be promoted to PRO have NOT been promoted (despite the number of Rookie players was 15 in the last race of the season)

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
bug not dependent on device's model

What is the operating system?
iOS

What is the version number of the operating system?
bug not dependent on OS

What operating system is your PC?
bug not dependent on OS

Which browser did you experience the problem in?
bug not dependent on browser

Can the bug be reproduced?
yes

Additional comments:
PRO players were promoted as expected. Rookie players were not (despite the number of Rookie players was 15 in the last race of the season)
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medal 5067 Super Mod
75 days ago
Hello,

I have flagged this thread to the support team's attention. 
Sorry for any inconvenience this issue may have caused.
md-quotelink
medal 5187 SUPPORT AGENT
74 days ago
Hello,

I've promoted the two teams in question to the Pro tier. I'm sorry for any inconvenience caused.
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