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Forums > Global Forums (English) > Bugs

Solved
Not launching

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John Doe medal 5000
2 years 221 days ago
¿Qué has intentado hacer?
Trying to play

¿Qué es lo que ocurrió?
im trying to play but when i press the go to race button its just keep on a black screen and no charging, this is just pathetic, every single thing that is launched on the game it just bring more problems, im really tired of this

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Wi-fi

¿El error se produjo en la app, en PC o en ambos?
PC

¿Qué sistema operativo posee su PC?
Windows 10

¿En qué navegador ha experimentado el problema?
Edge and chrome

¿Se puede reproducir el error?
yes, every single time im trying to race

Comentarios adicionales:
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Jack Basford medal 6098 CEO & CTO
2 years 221 days ago
Hi Toto,
Can you put a video on a site like YouTube so that we can see the problem?

Right after launch we had a bunch of complaints from South America that the game was not loading the races, and we discovered that people could load the race if they used a VPN. You only had to load it once as well, then it would always work even without the VPN. That is also somewhat beyond our control, because it's about Amazon's distribution network and not our own. If that happens to be the problem in this case, please try using a VPN in the USA or Europe to connect and see if that works.
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John Doe medal 5000
2 years 221 days ago (Last edited by John Doe 2 years 221 days ago)
Hi Jack, i would try to upload a video, but im not in south america anymore, just still representing my country, but im playing in Canada, and i dont use any kind of VPN. https://ibb.co/fSP90kd i couldnt create a video, but thats what happen when i press the launcher
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Jack Basford medal 6098 CEO & CTO
2 years 221 days ago
I notice you are using Microsoft Edge, can you try Mozilla Firefox or Google Chrome? Edge support is known to be patchy at best. This simple tweak might resolve your issue, we don't really guarantee support for Microsoft Edge.
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John Doe medal 5000
2 years 220 days ago
yes, i tried yesterday with Chrome and Opera, but was the same, at least today i just tried viewing a race from another league and it was working, hope that works when i need too this afternoon. thanks Jack.
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