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Forums > Global Forums (English) > Help & Support

Solved
Tokens used without permission

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Philip Winehouse medal 5013
2 years 197 days ago
What did you try to do?
I upgraded my manufacturing facility.

What happened instead?
It used 10 of my tokens without even asking permission.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 6s

What is the operating system?
iOS

What is the version number of the operating system?
15.4.1

Can the bug be reproduced?
I think so. It happened all very sudden and I just saw that I lost 10 tokens.

Additional comments:
Please fix it or at least explain how and why that happened. I needed those 10 tokens and they are very crucial as we are, in our league, will be starting a new season.
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José Trujillo medal 6083 Community Manager
2 years 197 days ago
Hello Kimi,

Unfortunately it looks like a missclick from your side. This isn’t a bug, it’s a feature to instantly finish the building time progress so I move to topic.

Since it was a missclick and this can’t be reversed I can’t offer you a refund. I can only ask you to be more careful next time! ?
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