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Forums > Global Forums (English) > Help & Support

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Struggling to download the app

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Pat Phelen medal 5052
2 years 167 days ago
I have a friend whose phone couldn’t download the new update. He’s been out to buy a new android tablet with 4 RAM but it says device is not compatible with the game. Anyone an ideas as to why? Any help is much appreciated 
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José Trujillo medal 6083 Community Manager
2 years 167 days ago
Hey Barry,

Can you tell me the exact device model please?
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Pat Phelen medal 5052
2 years 167 days ago
Lenovo M10 HD. Cheers José 
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Scott Paddy Allen medal 6277
2 years 167 days ago
Hi Jose it's a lenovo m10 hd, model lenovo TB-X306F android 11 4g ram, hope something can be resolved cheers 
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José Trujillo medal 6083 Community Manager
2 years 167 days ago
Hey Scott and Barry,

Thanks for your help Barry. Scott please try again now. I've manually enabled your device (it might take up to 15 minutes to sync across Google Play servers).
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Pat Phelen medal 5052
2 years 167 days ago
Thank you José you legend
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Scott Paddy Allen medal 6277
2 years 167 days ago
That's done the job Jose much appreciated thank you ?
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