nothing If i pay lvl 10 pack

What did you try to do?
try buy lvl pack 3 times

What happened instead?
nothing, only 3 times pay for nothing 12 liber (4 per one buy)

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
MacBook Pro and iPhone 11 pro

What is the operating system?
iOS

What is the version number of the operating system?
newest IOS 16

What operating system is your PC?
MAC OS monterey

Which browser did you experience the problem in?
safari

Can the bug be reproduced?
I try buy lvl pack twice by App Store in IOS and once by card in MacBook

Additional comments:

I have the same problem (0)

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Connor Cooper Super Mod
2 years 65 days ago

Hello,

Sorry to hear that your purchase hasn't worked. Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase.

If this doesn't work, please contact the support team through the helpdesk where they will be able to assist further - Helpdesk Link

Thank you.

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Michael Andretti
2 years 65 days ago

thank you, I try everything, restart pc, app, iPhone, and then try buy pack again. nothing. so I was pay 3 times for nothing :)

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Ovih Sapiens

SUPPORT AGENT
2 years 65 days ago

Hello Ondřej,

Please, follow the steps that Connor told you. Once you attach the receipt of the purchase in that message, I'll add the purchase to your account. Don't worry, there is a solution to the problem you have.

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Michael Andretti
2 years 65 days ago

Yes, thank you

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Ovih Sapiens

SUPPORT AGENT
2 years 65 days ago

Hello Ondřej,

Good, we're still talking through the ticket you submitted.

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Michael Andretti
2 years 64 days ago

i was send for you invoices in ticket

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