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Solved
Same problem as last time

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This thread is closed because it is solved.
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medal 5675
2 years 62 days ago
What did you try to do?
I try buy special offer for 4,99 and nothing

What happened instead?
Same as last time

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone

What is the operating system?
iOS

What is the version number of the operating system?
iOS 16

Can the bug be reproduced?
Same thing as last time

Additional comments:
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medal 4923 Super Mod
2 years 62 days ago
Hello,

Sorry that your purchase hasn't been successful. 
For any in-app purchase which fails to be credited to your account, please complete the following steps:

• End the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase.
• If that doesn't work, please contact the support team through the helpdesk where they will be able to offer assistance and redeem your purchase - iGP Manager Helpdesk

Thank you. 
md-quotelink
medal 5675
2 years 62 days ago
I try as last time everything, nothing. I send you a ticket 
md-quotelink
medal 4923 Super Mod
2 years 62 days ago
Hello,
If you have sent the support team a ticket, please be patient and they will assist you when they can. 
This is usually within 36 hours however can be longer on a weekend. 

Thank you. 
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medal 5304 SUPPORT AGENT
2 years 62 days ago
Hello,

I'm closing this topic as it has been solved. Thanks Connor for your help.
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