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Unresolved
Keep getting locked out of setups for race.

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medal 5102
2 years 46 days ago
What did you try to do?
It's been happening since I've moved to a different time zone. Usually within 24 hrs of a race it locks me out (red lock symbol). I can't access setups or strategy at all.

What happened instead?
Well, nothing happens instead.....

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Macbook Pro


What is the operating system?
iOS

What is the version number of the operating system?
IPhone IOS 15.6.1

What operating system is your PC?
OS 12.3.1 (21E258)

Which browser did you experience the problem in?
Safari, Firefox, Chrome.

Can the bug be reproduced?
Happens for every race now.

Additional comments:
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medal 5000
2 years 46 days ago
Try to go to the game/device settings and change the time zone. This happens because the game counts the race time according to the time of the set time zone, and if it set incorrectly, then what you described happens.
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medal 5102
2 years 45 days ago
Nope. Does not fix it. I tried unchecking "automatic timezone" selection. I tried many different time zones. Still won't allow me to do setups. It's screwing up my season.
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medal 6083 Community Manager
2 years 45 days ago
Hello Jack,

I tried from your account and everything works fine (ran a few practices laps, all of them deleted now). Please try to clear cache.
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medal 5102
2 years 45 days ago
Same problem after I have emptied chaches....
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medal 4981 Moderator
2 years 43 days ago
Have you checked both your iOS and iGP ingame time and date settings? Just making sure as it really sounds like a time zone mismatch problem.
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