Cαρƚαιɳ Ìlmð medal 5072 1 year 164 days ago
What did you try to do?
reinstalled the app, cleared cache, cleared space on phone storage and updated my phone
What happened instead?
Whenever I am racing the app just freezes, and no I don’t mean lag where the sign “connection issues” pops up. The app freezes and I can’t change anything other thn leaving the app
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone 12 Pro
What is the operating system?
iOS
What is the version number of the operating system?
4.101
Can the bug be reproduced?
Don’t know
Additional comments:
I have screen recorded the 2 most recent times this has happened to me.
José Trujillo medal 4789 
Community Manager 1 year 164 days ago
Hey Mohamed,
Thanks for reaching out for your issue, please send me the videos to jose@igpgames.com so I can check. Thank you!
Cαρƚαιɳ Ìlmð medal 5072 1 year 163 days ago
Apologies accidentally sent you blank email as videos are too long, will be uploading them on YouTube thn sending you the links via email
Cαρƚαιɳ Ìlmð medal 5072 1 year 163 days ago
José
Hey Mohamed,
Thanks for reaching out for your issue, please send me the videos to jose@igpgames.com so I can check. Thank you!
Hello, i emailed you nearly a day ago and still no response from you. Have you viewed the clips?
José Trujillo medal 4789 Community Manager 1 year 163 days ago
Hello Mohamed,
Unfortunately investigations require time! I’ll get back to you.
Cαρƚαιɳ Ìlmð medal 5072 1 year 162 days ago
I agree, however because of this situation the game is unplayable for me. No matter what I do on my end the same issue always pops up.
Cαρƚαιɳ Ìlmð medal 5072 1 year 160 days ago
Still no response… you claim you are investigating but you haven’t even viewed the YouTube links (screen recording of the race) I sent to your email.
Cαρƚαιɳ Ìlmð medal 5072 1 year 156 days ago
yes, I’ve temporarily switched to 3D and using the 2D map on there. Seems to have fixed the issue for me when I do that. Just don’t expect the them to help you out as you can clearly see how long ago my post is from and still no response.
Frank Thomas medal 4887 Moderator 1 year 156 days ago
Usually there is help, but your problem appeared at the worst time as the blog stated an expected deadline for next feature patch is in about two weeks at latest and since the dawn of computer games the usual situation is: We've got 80 work hours per dev left, we've got 160 hours of scheduled work, as it's the delayed more complicated than anticipated and time killer things left we'll need 320 hours, plus final testing and bug fixing, thus we just have to manage 40 hours a day including weekends and we'll totally smash that deadline.
So it's all hands on deck and little time for anything else.
Cαρƚαιɳ Ìlmð medal 5072 1 year 155 days ago
Understandable, but my issue isn’t with the bug being fixed. It’s the fact that I receive a response from someone like they will look into it and they don’t. Has I been told what you are telling me rn their would be nothing to discuss.
Setting false expectations and acting like you are willing to help is completely wrong.
José Trujillo medal 4789 Community Manager 1 year 155 days ago
Hello Mohamed,
I appreciate your patience, not everything is as simple as it seems.
It is quite a strange problem as my personal device is also an iPhone 12 Pro and I am not able to replicate the same error. I have tried at various times throughout the day (to rule out it being a server overload issue).
From what I understand it's a problem found on your device, can you check the following sections please?
- Available storage memory.
- Sufficient RAM during the race (close all other apps in the background).
- Stable connection (which is not the same as powerful).
- Latest iOS version installed (iOS 16.1.1) is the one I'm on.
Thank you.
Cαρƚαιɳ Ìlmð medal 5072 1 year 154 days ago
-done, I’ve cleared storage by either; deleting pics, deleting downloaded videos and deleting apps
-done, this was brought up by another racer and since thn I closed all apps but issue was still there
-done, my connection is stable as issue is only with 2D and not 3D (though since i made this post I haven’t raced in 2D)
-done, my phone is on auto update so the app is the latest version and has been for a while
Everything you have just mentioned I have already looked at and found it to not be the problem. I’ve currently been racing in 3D but since it seems that you aren’t able to replicate the same issue, I have a race tonight in a league full of my own accounts and I’ll switch to 2D and see if the issue is still there or if it isn’t.
José Trujillo medal 4789 Community Manager 1 year 154 days ago
Hello,
Please send me a link to the league, will try to attend tonight’s race from your account on my phone too.
Cαρƚαιɳ Ìlmð medal 5072 1 year 154 days ago
The league is the one that this account is currently racing at
Edit: here is the league link-
https://igpmanager.com/app/p=league&id=765774
José Trujillo medal 4789 Community Manager 1 year 154 days ago
Hey,
I’m now logged in your account, we can use the in-race chat to share feedback.
Cαρƚαιɳ Ìlmð medal 5072 1 year 154 days ago
Understood
