Adrian Newey medal 5000 2 years 17 days ago
Hi, I have paid twice for a level 5 driver pack and not received it.
Adrian Newey medal 5000 2 years 17 days ago
What did you try to do?
Hi, I have paid twice for a level 5 driver pack and not received it.
What happened instead?
Nothing happened but I have been charged twice for it
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone 12
What is the operating system?
iOS
What is the version number of the operating system?
iOS 15.6.1
Can the bug be reproduced?
Not unless I pay again
Additional comments:
Connor Cooper medal 4927 Super Mod 2 years 17 days ago
Hello,
We're sorry you did not receive your purchase right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the driver added to your account.
If the driver has still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the driver manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive driver for and attach it to your request.
Adrian Newey medal 5000 2 years 17 days ago
Thanks Connor,
Already force quite the game and still nothing so will submit a request.
