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Forums > Global Forums (English) > Help & Support

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Unable to apply Primary Sponsor

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Dick Dastardly medal 5002
1 year 346 days ago
What did you try to do?
My sponsors expired so I tried to apply new ones

What happened instead?
Only secondary sponsor will apply

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
IPad Air

What is the operating system?
iOS

What is the version number of the operating system?
16.2

Can the bug be reproduced?
Yes

Additional comments:
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Kevin Bissell medal 5000 Super Mod
1 year 346 days ago
Sorry to hear about your issue, I have escalated to the Devs. 
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José Trujillo medal 6083 Community Manager
1 year 346 days ago
Hey,

Could you describe a bit better the issue? If possible record the screen showing the issue and send the video to jose@igpgames.com so we’ve a better understanding of the bug. I couldn’t replicate from my end!
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Dick Dastardly medal 5002
1 year 345 days ago

José
Hey,

Could you describe a bit better the issue? If possible record the screen showing the issue and send the video to jose@igpgames.com so we’ve a better understanding of the bug. I couldn’t replicate from my end!



I logged on this morning and it allowed me to apply a Primary Sponsor so issue resolved itself.
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José Trujillo medal 6083 Community Manager
1 year 345 days ago
Great news!
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