Harry Kanterman medal 5000 1 year 345 days ago
What did you try to do?
Buy Daily Deal of 1 token for 2.4m.
What happened instead?
When I try to buy it, it says I don't have enough tokens. However, I have 8 tokens.
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
Chrome
Which browser did you experience the problem in?
Chrome OS
Can the bug be reproduced?
Not sure if others are having the same problem.
Additional comments:
I have linked a screen recording here: https://videos.cdn.spotlightr.com/watch/MTMzNjUxOA==
Connor Cooper medal 4927 Super Mod 1 year 345 days ago
Hello,
Sorry that you have been affected by this issue.
I have escalated this to the developer team.
Harry Kanterman medal 5000 1 year 344 days ago
Also, in case it helps, I tried it last night from my iPhone instead of my computer. Same problem. It's an iPhone SE with the newest iOS. It's occurring on PC and phone.
Earlier in the day, I had bought the deal with 2 of my other accounts, and it worked fine. So it's only this account.
José Trujillo medal 6083 
Community Manager 1 year 344 days ago
Hello Harry,
Thanks for reaching out for your issue and the debug information. It looks like it's a problem with the time zone, it's difficult to explain but let me try!
The daily offer system is linked to UTC time. So the system detects that in UTC it is the 19th of December and for you it is still the 18th of December and generates a conflict and invalidates the offer because the system reads that the offer is from yesterday.
We will try to solve this error as soon as possible within our availability. At the moment I can only offer you my apologies and the possibility to make the transaction manually, I will discount the cost (1 token) and I will send you the cash (2.4M). Let me know if you agree with the deal!
Harry Kanterman medal 5000 1 year 344 days ago (Last edited by
Harry Kanterman 1 year 344 days ago)
Sounds good to me! Thank you.
Though you mentioned UTC time. I had originally attempted to buy the deal in the morning. It would've been around 2-3pm UTC. We would've been on the same day still. Or maybe I'm interpreting your message wrong.
Either way, I'd love if you could do the transaction manually. Thank you for responding!
Harry Kanterman medal 5000 1 year 344 days ago
Yep, just saw my money update. Thank you.
