George Orwell medal 5000 1 year 323 days ago
What did you try to do?
Did anyone also have this problem: I bought 85 tokens, got charged for it, received an invoice, but...never received the tokens in-game...? I need them badly, so I'm looking for a possible solution. All help is very much appreciated guys!
What happened instead?
Nothing
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone X
What is the operating system?
iOS
What is the version number of the operating system?
Latest
Can the bug be reproduced?
Sometimes
Additional comments:
Connor Cooper medal 4923 Super Mod 1 year 323 days ago
Hello,
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive tokens for and attach it to your request.
Thank you.
George Orwell medal 5000 1 year 322 days ago
Okay, I'll try that, thank you for your assistance! :-)
George Orwell medal 5000 1 year 322 days ago
I'm afraid this case isn't "solved"... I made a ticket but no response so far. And still no tokens :-(
Connor Cooper medal 4923 Super Mod 1 year 321 days ago
Hello,
Sorry that you haven't had a response.
Please be patient as it may take up to 48 hours for the support team to see and respond to your ticket - they will definitely respond in the near future though.
Ovih Sapiens medal 5304 
SUPPORT AGENT 1 year 321 days ago
Hello,
The problem has been solved. Please, check it.
